Jacob Parke
Brigham City
Summary
Adept at driving customer satisfaction and team performance, my tenure at Loves Travel Stop and Atlantic Aviation showcases a blend of exceptional customer service and aircraft towing proficiency. Leveraging computer skills and a knack for multitasking, I've consistently exceeded sales targets and enhanced training programs, fostering a culture of excellence and collaboration.
Developed skills in customer service and technical support within fast-paced automotive environment. Skilled in diagnosing issues, providing accurate information, and ensuring customer satisfaction. Seeking to transition into new field where these transferable skills can drive success and foster growth.
Overview
7
7
years of professional experience
Work History
Service Advisor
Loves Travel Stop
05.2023 - Current
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
Training Manager
Atlantic Aviation
06.2018 - 05.2023
- Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
- Developed and implemented comprehensive training program to increase employee productivity and morale.
- Monitored and evaluated training performance to determine quality and cohesiveness.
- Trained new hires to perform cross-training exercises with experienced workers.
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Guided aircraft into and out of parking positions using hand signals.
- Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
- Positioned and towed aircraft from remote locations of airport to designated areas for operation.
- Deiced aircraft before takeoff for safety during inclement weather.
- Contributed to environmental sustainability by following established guidelines for handling fuel spills or leaks.
- Strengthened team dynamics through proactive collaboration with colleagues during high-pressure situations.
Education
High School Diploma -
American Preparatory Academy
West Valley City, UTSkills
- Customer service
- Computer skills
- Multitasking and organization
- Vehicle assessment
- Billing systems and software
- Invoice processing
- Records maintenance
- Aircraft towing proficiency
- Confidentiality and discretion
- Audit reporting
- Team collaboration
Timeline
Service Advisor
Loves Travel Stop
05.2023 - Current
Training Manager
Atlantic Aviation
06.2018 - 05.2023
High School Diploma -
American Preparatory Academy