Jacob Patnode
Clinton
Summary
Dependable server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
7
7
years of professional experience
Work History
Server/Banquet Captain
Aspire
02.2025 - Current
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Oversaw timeliness and quality of food delivery at high-volume events.
- Inspected dishes and utensils for cleanliness.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Delivery Driver
Winter Express Logisitics
09.2024 - 03.2025
- Operated vehicle safely in highly congested areas with no traffic violations.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Delivered packages to customer doorsteps and business offices.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Loaded truck and properly secured items to prevent damage for deliveries.
Expo/Cook
Ugly Grouper
09.2022 - 09.2024
- " Checking orders against customer requests before delivering them;
- " Allocating tasks among kitchen staff and monitoring progress;
- " Maintaining a clean serving area;
- " Coordinating with waiters in order to provide outstanding customer service;
- " Following health, safety, and sanitation regulations while handling food items ;
- " Inspecting plates for quality assurance prior to serving
Store manager
Sweetberries
03.2022 - 09.2022
- " Supervise day-to-day operations in the shop to ensure compliance with standards of food quality & safety; providing guidance on how tasks should be completed
- " Promote a positive work environment through effective communication with employees
- " Monitor stock levels by tracking orders & reordering supplies as needed
- " Develop operational procedures that improve efficiency & reduce costs
- " Handle customer inquiries & complaints promptly in order to maintain good relationships
Server
Devils Thumb Ranch
10.2021 - 03.2022
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Maintained records of transactions made during shift as required by law or company policy.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Followed health safety guidelines when preparing and serving food products.
Expediter/Cook
Winter Park Resort
06.2021 - 10.2021
- " Serving food promptly according to the customer's order;
- " Adhering to health and sanitization regulations while handling food items;
- " Ensuring proper plate presentation;
- " Inspecting plates for quality assurance prior to serving:
- " Maintaining supplies such as silverware, napkins and condiments throughout shift
Food Expediter
Ugly Grouper
10.2018 - 06.2021
- " Adhere to health & sanitization regulations while handling food items
- " Ensure proper plate presentation before serving
- " Inspect plates for quality assurance prior to serving
- " Arrange and organize food to correlate with the orders
Education
High school or equivalent -
Florida Virtual School
Bradenton, FL06.2020
Skills
- Surface cleaning
- Order Verification
- Recipe modification
- Fine Dining
- Ingredients measuring
- Cooking
- Contamination prevention
- Food safety oversight
- Food presentation
- Dish preparation
- Food handling
- ServSafe certified
- Food plating and presentation
- Food inspection
- Team member support
Timeline
Server/Banquet Captain
Aspire
02.2025 - Current
Delivery Driver
Winter Express Logisitics
09.2024 - 03.2025
Expo/Cook
Ugly Grouper
09.2022 - 09.2024
Store manager
Sweetberries
03.2022 - 09.2022
Server
Devils Thumb Ranch
10.2021 - 03.2022
Expediter/Cook
Winter Park Resort
06.2021 - 10.2021
Food Expediter
Ugly Grouper
10.2018 - 06.2021
High school or equivalent -
Florida Virtual School