Jacob Patterson
4214 Rawlins St, 112, Dallas,TX
Overview
6
6
years of professional experience
Work History
Server/Bartender
Lazy Dog
06.2022 - Current
- Worked as secondary employment until lay off from Outback Steakhouse, at which time became primary employment.
- Managed 4-6+ table sections in a high volume capacity.
- Upsell concept memberships to guests such as company beer club and similar food based memberships.
- As bartender, managed 20 seat bar, along with traditional service well for large restaurant floor.
- Multiple personal positive reviews left by customers via online reviews.
Restaurant Manager
Outback Steakhouse
09.2023 - 03.2024
- Employed until lay-off beginning of March 2024 at store closure.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
Reception & Office Services
Ryan LLC
06.2022 - 09.2023
- Distributed incoming mail from shipments, couriers and postal delivery to dozens of departments within organization.
- Managed front desk area by welcoming and greeting visitors and responding to in-person requests.
- Reviewed files and records to obtain information to respond to customer and client requests.
- Answered telephone calls and read emails to redirect calls and forward emails to appropriate personnel.
- Covered phone switchboard fro 80+ US based offices with required knowledge on all departmental functions and memorization of leaders of said department's names, schedules, and contacts.
Fine Dining Bartender
McGill's On 19
06.2021 - 06.2022
- High volume fine dining concept with focus on steak, seafood, and daily chef crafted specials.
- Managed 10 seat bar top, and 6 seat cocktail table section providing full service dining.
- Worked service well for the dining room with heavy focus on martini and craft cocktail service.
- Provided service and drink execution to match the upscale environment.
- Left position to relocate to Texas.
Key Manger/Trainer
Outback Steakhouse
02.2021 - 06.2022
- Hourly management position supporting salaried management in enforcing corporate standards.
- Trained all new front of house hires on company standards.
- Assisted with scheduling and inventory.
- Performed duties as server and bartender concurrently when further manager support not needed.
- Left position to relocate to Texas.
Key Manager/Trainer
Olive Garden
07.2018 - 05.2021
- Trained all front and back of house new hires, conducting both hands-on training as well as classroom work that aligned with corporate standards.
- Cross-trained in all areas of restaurant operations including ordering and receiving.
- Supported salaried management on a daily basis.
- Performed duties as a server/bartender when further management support not needed.
Guest Director
University of Tulsa
02.2019 - 04.2019
- Directed main stage performance of Eurydice by Sara Ruhl over the course of an 8 week production schedule.
- Cast from a pool of student actors in pursuit of their Bachelor's Degrees in Theatre.
- Worked with Department Chair to ensure performance and current academic standards were being met in relation to department curriculum.
Education
Bachelor of Arts - Theatre
University of Tulsa
Tulsa, OK12.2018
Scholarships
- Theatrical Performance Scholarship Recipient
- Academic Scholarship Recipient
- Cherokee Nation Scholarship Recipient
Notable Undergraduate Achievements
- Awarded Chair's Award for Academic Excellence in 2018 in recognition of distinguished academic career within department.
- President of Alpha Psi Omega Theatrical Honor Society 2016-2018
- Organized multiple multi-university theatrical play festivals for student growth and fostering connections within the theatrical community in Oklahoma.
- Hired Post-Graduation to direct main stage production of Eurydice by Sara Ruhl under contract for the university.
- Worked all recruitment events and promoted university programs.
Timeline
Restaurant Manager
Outback Steakhouse
09.2023 - 03.2024
Server/Bartender
Lazy Dog
06.2022 - Current
Reception & Office Services
Ryan LLC
06.2022 - 09.2023
Fine Dining Bartender
McGill's On 19
06.2021 - 06.2022
Key Manger/Trainer
Outback Steakhouse
02.2021 - 06.2022
Guest Director
University of Tulsa
02.2019 - 04.2019
Key Manager/Trainer
Olive Garden
07.2018 - 05.2021
Bachelor of Arts - Theatre
University of Tulsa