Jacob Patty
Summerville,GA
Summary
Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
5
5
years of professional experience
Work History
Manager
Krystals Resturant
Chattanooga, TN
04.2023 - 10.2024
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
- Established processes to ensure efficient workflow throughout the organization.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Provided leadership during times of organizational change or crisis situations.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
Cart Attendant
Walmart
Summerville, GA
08.2023 - 03.2024
- Provided assistance with loading purchased items into customer vehicles.
- Organized shopping carts in designated areas for easy retrieval by customers.
- Assisted in the unloading of delivery trucks and stocking shelves with new merchandise.
- Maintained cleanliness of store premises including floors, walls, restrooms, and parking lot areas.
Hyster Operator
ROPER CORP.
Lafayette, GA
01.2021 - 04.2022
- Operated Hyster to transport goods and materials within the facility.
- Loaded, unloaded, and relocated freight within the warehouse using Hyster.
- Conducted daily pre-operational checks on Hyster equipment.
- Maintained accurate records of freight movement.
- Ensured that all safety protocols were strictly adhered to when operating Hyster equipment.
Product Technician
Aarons Furniture Store
Summerville, GA
09.2020 - 12.2020
- Performed tests on products to ensure they meet quality standards and customer requirements.
- Conducted routine maintenance, inspections, and repairs of products.
- Troubleshot product issues using diagnostic tools and techniques.
- Provided technical support for customers with product inquiries or complaints.
- Documented all required information related to repairs and maintenance activities.
Manager
Rocket Wash
Summerville, GA
08.2019 - 08.2020
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Trained employees on additional job positions to maintain coverage of roles.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Education
High School Diploma -
Trion High School
Trion, GA05-2017
Skills
- Workforce Management
- Operations Management
- Staff Management
- Cross-Functional Teamwork
- Complex Problem-Solving
Timeline
Cart Attendant
Walmart
08.2023 - 03.2024
Manager
Krystals Resturant
04.2023 - 10.2024
Hyster Operator
ROPER CORP.
01.2021 - 04.2022
Product Technician
Aarons Furniture Store
09.2020 - 12.2020
Manager
Rocket Wash
08.2019 - 08.2020
High School Diploma -
Trion High School
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