Jacob Pauley
Canonsburg,PA
Summary
Strategic-thinking individual experienced in turning low-performing organizations into top revenue producers. Offering engaging and pleasant personality with expertise improving customer relationships.
Overview
24
24
years of professional experience
Work History
Director, Business Development and Operations
Hall Enterprise
09.2022 - Current
- Worked closely with organizational leadership to guide operational strategy.
- Established departmental performance goals and provided feedback for underperforming areas.
- Formed strategic partnerships and connected with potential clients to drive business development.
- Monitored expenditures to mitigate risk of overages.
- Interacted well with customers to build connections and nurture relationships.
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Monitored and coordinated workflows to optimize resources.
Industry Specialist
M&S Consulting
02.2021 - 09.2022
- Followed all company policies and procedures to deliver quality work.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Developed and managed relationships with key clients and partners to drive growth.
- Collaborated with internal departments to align marketing campaigns.
- Created and delivered presentations to internal and external stakeholders to showcase work.
- Developed and implemented systems to track customer feedback and satisfaction.
- Coordinated and executed marketing campaigns to generate new leads and sales opportunities.
- Created and managed project plans, timelines and budgets.
Director, Business Development
Generation One Logistics
07.2019 - 02.2021
- Generated new business with marketing initiatives and strategic plans.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Performed client research and identified opportunities for account growth, account penetration and market expansion.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Negotiated and closed long-term agreements with new clients.
- Taught consultative selling techniques to new and existing staff members to build expertise.
- Built relationships with customers and community to establish long-term business growth.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Senior Director, Academic and Registrar Operations
Education Management Corporation
11.2010 - 07.2019
- Directed design and execution of business transformation initiatives to drive performance, profit optimization and growth opportunities.
- Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
- Drove strategic improvements to enhance operational and organizational efficiencies.
- Led development of business operation processes and policies.
- Set strategic plans, SWOT goals, KPI's, and employee utilization metrics to strengthen operations and drive growth.
- Revamped operational plans to refocus staff and align processes with business objectives.
- Set and administered $12 million yearly budget with no overages.
- Instituted formal operating procedures and enforced adherence to policies and regulations that impacted bottom-line.
Director, Financial Aid Operations
Education Management Corporation
06.2007 - 11.2010
- Worked closely with organizational leadership to guide operational strategy.
- Established departmental performance goals and provided feedback for underperforming areas.
- Managed daily operations while overseeing multiple locations to foster increased productivity.
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Monitored and coordinated workflows to optimize resources.
Financial Aid Officer
Education Management Corporation
09.2003 - 06.2007
- Complied with state and federal financial aid guidelines and regulations.
- Counseled students and parents about financial aid options and program details.
- Communicated with prospective students to illustrate available financial aid opportunities.
- Reviewed initial financial aid applications for accuracy and compliance with reporting standards.
- Provided financial aid counseling to enrolled and prospective students.
High School Teacher
Baltimore City Public School System
08.1999 - 06.2003
- Developed communicative relationships with students and parents to support learning.
- Fostered positive and pleasant classroom culture while maintaining learning development goals.
- Planned, developed, and executed lessons reflecting high school curriculum and core educational standards.
- Distributed and collected classroom materials such as worksheets, quizzes, and tests.
- Addressed consistent behavior problems with students, parents and senior staff.
Education
Bachelor of Science - Secondary Education
Pennsylvania State University
University Park, PA06.1999
Skills
- Competitive Analysis
- Proposal Writing
- Analytical Thinking
- Customer Retention
- Project Management
- Time Management
- Decision Making
- Team Leadership
- Strategic Planning
- Emotional Intelligence
- Relationship Building
- Problem Solving
Timeline
Director, Business Development and Operations
Hall Enterprise
09.2022 - Current
Industry Specialist
M&S Consulting
02.2021 - 09.2022
Director, Business Development
Generation One Logistics
07.2019 - 02.2021
Senior Director, Academic and Registrar Operations
Education Management Corporation
11.2010 - 07.2019
Director, Financial Aid Operations
Education Management Corporation
06.2007 - 11.2010
Financial Aid Officer
Education Management Corporation
09.2003 - 06.2007
High School Teacher
Baltimore City Public School System
08.1999 - 06.2003
Bachelor of Science - Secondary Education
Pennsylvania State University
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