Jacob Pauley
Richmond,KY
Summary
Methodical service manager with several years of experience in inventory tracking, order processing, and task delegation. Dedicated to delivering customized service and the highest quality of support to customers.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Bar and Service Manager
Logan's Roadhouse
Lexington, KY
02.2023 - 09.2024
- Hired, trained, developed, and maintained proficiency of servers, bartenders, hosts, and to-go staff.
- Handled all inventory and scheduled deliveries for all liquor distributors, produce orders, meat, and dry goods, as well as all paper products.
- Developed regular customers and addressed complaints on the dining floor with appropriate corrections and recovery methods.
- Implemented strong recipe adherence in the bar, reducing LBW losses to an average of 2.5%, from an inherited 19%.
Bar Manager
The Woodford Club
Versailles, KY
07.2022 - 02.2023
- Ordered and maintained an adequate supply of alcoholic beverages, glassware, garnishes, ice, napkins, straws and other items needed for drinks.
- Developed drink recipes to pair with seasonal menus that created in-demand cocktails and raised liquor sales 20% over previous managers.
- Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.
- Assisted with planning banquets, holiday parties, and other large group reservations.
Lead Bartender
Nic & Norman's
Lexington, KY
03.2022 - 10.2022
- Ensured compliance with all federal, state, local regulations and safety standards for alcoholic beverages.
- Maintained cleanliness of work area including wiping down surfaces and washing glassware.
- Performed cashier duties such as accepting payments from customers and making change accurately.
- Trained new bartenders on proper pouring techniques, responsible alcohol service policies and legal requirements regarding alcohol sales and service.
- Demonstrated knowledge about wines, beers, spirits and cocktails by providing detailed descriptions upon request.
Education
Bachelor of Arts - Graphic Design
Shawnee State University
Portsmouth, OH05-2019
Associate of Science - Mechanical Engineering
Bluegrass Community And Technical College
Lexington, KYSkills
- Inventory Management
- Culture development
- Quality Control
- Analytical Thinking
- Goal-Oriented
- Work Planning and Prioritization
Languages
Spanish
Limited
Affiliations
- Home Brewing / Home Distilling
- Programming
- Gym
- Learning Languages
Certification
- ServSafe Manager Food Handling, August 2023
- ServSafe Alcohol Handler, March 2023
References
References available upon request.
Timeline
Bar and Service Manager
Logan's Roadhouse
02.2023 - 09.2024
Bar Manager
The Woodford Club
07.2022 - 02.2023
Lead Bartender
Nic & Norman's
03.2022 - 10.2022
Bachelor of Arts - Graphic Design
Shawnee State University
Associate of Science - Mechanical Engineering
Bluegrass Community And Technical College