Jacob Pelino
Phoenix,AZ
Summary
People person who is passionate in regards to all elements of hospitality, with sharpened focuses in the areas of customer satisfaction, inclusivity, and maintaining a positive environment. Dedicated to creating an unforgettable experience for every guest, from entrance to exit, while effectively leading staff to uphold high customer service standards.
Overview
8
8
years of professional experience
Work History
Director of Hospitality
Pine Canyon Country Club
Flagstaff, AZ
08.2022 - 07.2024
- Managed and supervised the operations of a luxury onsite lodging facility comprising 4 cabins, 14 units, and a total of 20 beds.
- Oversaw the Concierge program and Front Desk operations for the property.
- Created and implemented customized itineraries for Club Cabin guests, ensuring a high standard of service.
- Coordinated our chauffer program for members to utilize as an additional elevated amenity.
- Assisted in managing housekeeping operations for both lodging and property needs.
- Maintained high level of service standards within the team.
Food and Beverage Manager
Pine Canyon Country Club
Flagstaff, AZ
03.2019 - 08.2022
- Aides Food and Beverage Director and Event Coordinator in Food and Beverage operations including formal dining, casual dining, poolside service, bar operations, events, and banquets.
- Directly oversees a staff of 70 associates across four dining locations while managing schedule, hiring, training, and service standards.
- Develops and implements new training methods, conducts new-hire orientations, and establishes incentive programs for all new, current, and seasonal staff.
- Cultivates exceptional dining and club experience across various food and beverage outlets.
- Significantly contributes to member relations and proposes new, unique dining services.
- Fulfilled the duties of Food and Beverage Director between 9/19/21-01/01/22 during a management change.
Certified Server Trainer
Flower Child, Fox Restaurant Concepts
Phoenix, AZ
02.2017 - 03.2019
- Trained all new employees to the Fox Restaurant Concepts standards of service.
- Selected to be sent to other Fox Restaurant Concepts’ locations in Arizona to train professional staff in operational procedures.
- Worked closely with fresh juices, lemonades, cold brew, and all healthy alternative food items.
Intern
John McCain Senate Campaign
Phoenix, AZ
02.2016 - 11.2016
- Collected Polling data for the 2016 senate election through phone and door-to-door surveying.
- Participated in community outreach through various events, festivals, and political gatherings.
Education
Hotel Restaurant Management
Coconino Community College
Flagstaff, AZSkills
- Front of House Management
- Staffing and Sales Reporting
- Supply Ordering and Management
- Training and Onboarding
- Relationship Building
- HotSchedules
- Microsoft Office
- Foretees
Timeline
Director of Hospitality
Pine Canyon Country Club
08.2022 - 07.2024
Food and Beverage Manager
Pine Canyon Country Club
03.2019 - 08.2022
Certified Server Trainer
Flower Child, Fox Restaurant Concepts
02.2017 - 03.2019
Intern
John McCain Senate Campaign
02.2016 - 11.2016
Hotel Restaurant Management
Coconino Community College
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