Jacob Pena-marosi
Crowley,TX
Summary
Dynamic Store Manager with expertise in inventory management and sales forecasting. Proven ability to enhance customer relationships and drive budget efficiencies, resulting in increased profitability and operational excellence.
Overview
6
6
years of professional experience
Work History
Store Manager
Take 5 Oil Change
Fort Worth, Texas
07.2023 - Current
- Managed daily operations of oil change services to ensure smooth workflows.
- Trained and mentored team members on service protocols and customer interactions.
- Structured HR consulting services to support clients during organizational developments and changes.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Implemented campaigns and promotions to help with developing goods and services.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Mitigated business risks by working closely with staff members and assessing performance.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Monitored progress by establishing plans, budgets and measuring results.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Implemented successful business strategies to increase revenue and target new markets.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delegated work to staff, setting priorities and goals.
- Prepared staff work schedules and assigned team members to specific duties.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Developed relationships with suppliers to negotiate better prices.
- Assessed operational efficiency of the store's departments.
- Identified opportunities for cost savings through waste reduction initiatives.
- Implemented efficient systems for tracking stock movement.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Planned special promotions or discounts based on market trends.
- Organized promotional events to increase product awareness.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Updated POS system with new products and promotional offers.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Developed strategies to maximize sales and profitability.
- Performed regular price checks to ensure competitive pricing.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Monitored inventory levels and placed orders to restock shelves.
- Ensured compliance with safety regulations and company policies.
- Established customer service standards and monitored staff compliance.
- Maintained accurate records of employee performance reviews.
- Prepared monthly reports on sales figures, expenses, profits.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Updated and maintained store signage and displays.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Managed daily banking activities such as deposits and withdrawals.
- Oversaw inventory management, ensuring adequate supplies for efficient service delivery.
- Implemented safety procedures to maintain a secure working environment for staff and customers.
- Scheduled staff shifts to optimize coverage during peak service hours effectively.
- Maintained cleanliness and organization of the service area to enhance customer experience.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Resolved customer complaints in a timely manner.
Sales Manager
Habor Freight Tools
Lake Worth, Texas
01.2023 - 07.2025
- Managed sales team to achieve monthly targets and enhance customer engagement.
- Developed training programs to improve product knowledge among sales associates.
- Implemented operational efficiencies in daily sales processes and team workflows.
- Oversaw customer service initiatives to ensure satisfaction and loyalty across the store.
- Collaborated with marketing to create effective in-store displays and sales strategies.
- Conducted regular performance reviews to provide feedback and support team development.
- Coordinated with suppliers to maintain adequate stock levels and manage inventory effectively.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Created and presented monthly reports to management on sales performance.
Shop Manager
Take 5 Oil Change
Burleson, Texas
03.2020 - 12.2022
- Oversaw inventory management to maintain necessary supplies and equipment.
- Trained and mentored staff on service procedures and customer interactions.
- Managed daily operations to ensure efficient service delivery.
- Supervised daily operations by establishing procedures and monitoring team performance.
- Resolved customer complaints promptly and professionally.
- Built and maintained sound business relationships with vendors and suppliers.
- Oversaw the recruitment, training and development of new staff members.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases, and requisitions.
Shift Manager
Whataburger
Fort Worth, Texas
04.2019 - 03.2020
- Supervised team operations during peak hours to ensure efficient service.
- Trained new employees on company standards and customer service protocols.
- Resolved customer complaints promptly, ensuring a positive dining experience.
- Implemented safety procedures to maintain a clean and safe work environment.
- Conducted performance evaluations and provided feedback to team members regularly.
Education
High School Diploma -
Marine Creek
Fort Worth, TX05-2020
Skills
- Inventory management
- Sales forecasting
- Visual merchandising
- Budget oversight
- Customer relationship management
- Team leadership
- Problem solving
- Strategic planning
- Conflict resolution
- Staff training
- Recruitment and hiring
Timeline
Store Manager
Take 5 Oil Change
07.2023 - Current
Sales Manager
Habor Freight Tools
01.2023 - 07.2025
Shop Manager
Take 5 Oil Change
03.2020 - 12.2022
Shift Manager
Whataburger
04.2019 - 03.2020
High School Diploma -
Marine Creek
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