Jacob Perea
Northglenn,CO
Summary
Professional managerial candidate with deep understanding of operational excellence and team leadership. Proven ability to drive growth and enhance productivity through strategic planning and effective resource management. Emphasizes collaboration and adaptability to meet organizational goals, showcasing excellent problem-solving and decision-making abilities.
Overview
11
11
years of professional experience
Work History
General Manager
Insomnia Cookies
08.2023 - Current
- Assisted in recruiting, hiring and training of 10 - 24 team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Oversaw food preparation and monitored safety protocols.
- Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Correctly calculated inventory and ordered appropriate supplies.
- Purchased adequate quantities of food, beverages, equipment, and supplies.
- Built and leveraged community relationships to drive business and maximize catering programs.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
General Manager
Pizza Hut
01.2020 - 08.2023
- The Restaurant General Manager has the overall responsibility for directing the daily operations of the restaurant, ensuring compliance with company standards in all areas of operation, including product preparation and delivery, customer relations, restaurant maintenance and repair, inventory management, team management, recruiting, hiring, termination and retention of 24 team members, financial accountability, and ensuring that the highest quality products and services are delivered to each customer
- Controls day-to-day operations by scheduling, ordering, and developing the restaurant team members
- Controls profit & loss, by following cash control/security procedures, maintaining inventory, managing labor, reviewing financial reports, and taking appropriate actions
- Ensures that the restaurant is in compliance with the preventative maintenance program with regards to facility, equipment, and grounds maintenance
- Ensures a safe working and customer experience environment by facilitating safe work behaviors of the team
- Maintains fast, accurate service, positive guest relations, and ensures products are consistent with company quality standards
General Manager
The Green Solution
06.2014 - 06.2020
- Maximize efficiency of administrative processes by completing tasks in a timely manner
- Work with team members to increase performance and set realistic goals
- Assisted in recruiting, hiring and training of 10-16 team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Determine areas of improvement for cost control and changes
- Define employee functions and keep individuals on task
- Implement safety protocols and daily meetings on laws and products
- Using METRC and our sales system on the daily bases for audits, inventory control and business records
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
General Manager
Lucy Sky Cannabis Boutique
06.2016 - 01.2020
- Leading excellent customer service through in-the-moment coaching, role modeling, and utilizing customer feedback to reinforce and improve quality of service
- Open / Close the store myself, performing all duties needed for a successful day / night
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Formulated policies and procedures to streamline operations.
- Strategized payroll and predict sales trends to help eliminate employee cost to the company
- Product and merchandise ordering, auditing and seeing what the store needs are to keep products at or above par
- Created documents and procedures that help the efficacy of employees
- Managed an operating budget for 14 employees
- Developed strong relations with customers and vendors on behalf of the organization
- Determined staffing and scheduling requirements
- Created an effective orientation program
Education
High School Diploma -
Green Mountain High School
Lakewood, CO06-2011
Skills
- Inventory Management
- Operations
- Payroll
- Scheduling
- Training
- Budgeting
- Analytics
- Management
- Profit & Loss
- Interviewing
- Guest Relations Experience
- Financial Report Writing
- Leadership and team building
- Operations management
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
General Manager
Insomnia Cookies
08.2023 - Current
General Manager
Pizza Hut
01.2020 - 08.2023
General Manager
Lucy Sky Cannabis Boutique
06.2016 - 01.2020
General Manager
The Green Solution
06.2014 - 06.2020
High School Diploma -
Green Mountain High School
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