Jacob Pereira
Ocala
Summary
Resourceful college student with experience as a Resident Assistant and Customer Service Representative. Known for strong interpersonal relationships and assertiveness, contributing to enhanced community atmosphere and conflict resolution. Committed to delivering impactful educational programs that promote personal growth.
Overview
5
5
years of professional experience
Work History
Residence Assistant
Belmont Abbey College
Belmont, NC
08.2025 - Current
- Fostered community engagement through organizing events and activities for resident students.
- Developed and implemented educational programs promoting academic success and personal growth.
- Provided guidance and support to residents, addressing concerns and resolving conflicts effectively.
- Conducted regular assessments of residence facilities, identifying maintenance needs for timely resolution.
- Collaborated with campus resources to enhance student well-being and facilitate access to services.
- Trained and mentored new Resident Assistants, ensuring adherence to policies and procedures.
- Facilitated open communication between residents and administration to promote transparency and trust.
- Assisted with move-in and move-out processes, ensuring smooth transitions for new and departing residents.
- Fostered a sense of belonging among residents by creating opportunities for meaningful connections.
- Served as a reliable resource for residents in need of personal or academic support, providing guidance or referrals as needed.
- Maintained accurate records of resident incidents, submitting detailed reports to appropriate personnel for follow-up action.
- Promoted inclusivity within the residence community by implementing diversity awareness programs and activities.
- Enhanced community atmosphere through the planning and execution of engaging social events.
- Provided timely response to emergency situations, demonstrating sound judgment under pressure.
Customer Service Representative
Publix
Ocala, FL
06.2021 - Current
- Resolved customer inquiries and issues efficiently to enhance satisfaction and loyalty.
- Assisted customers in locating products, ensuring a positive shopping experience.
- Processed transactions accurately using point-of-sale systems to maintain operational efficiency.
- Collaborated with team members to streamline service processes and improve response times.
- Trained new staff on customer service protocols and best practices for consistent service delivery.
- Managed inventory levels by coordinating stock replenishment based on customer demands and trends.
- Maintained knowledge of promotions and product information to effectively inform customers and drive sales.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Bachelor of Arts - Criminal Justice
Belmont Abbey College
Belmont, NC05-2027
Skills
- Leadership qualities
- Crisis management
- Assertiveness
- Mediation techniques
- Safety practices
- Security procedures
- Role modeling
- Activity planning
- Interpersonal relationships
- Policy enforcement
- Critical thinking
- Problem resolution
Accomplishments
- Collaborated with team of 4 in the development of Building events which promoted culture and camaraderie among the students
- Achieved well integrated residents through effectively helping with issues that are common among college students.
Timeline
Residence Assistant
Belmont Abbey College
08.2025 - Current
Customer Service Representative
Publix
06.2021 - Current
Bachelor of Arts - Criminal Justice
Belmont Abbey College
Publix Shrink Safety Award
A corporate award given in recognition for contributions in reducing unnecessary shrink ( loss of product) and preventing injuries.