JACOB PERRY
Long Beach,CA
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
12
12
years of professional experience
Work History
Senior Processor
Rocketship Financial
05.2022 - Current
- Monitored calls and proposed improvement plans for struggling representatives.
- Prepared written opinions or decisions regarding cases.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Senior Debt Resolution Specialist
Debt Resolution Centers
09.2021 - 05.2022
- Assessed individual client situations and made targeted recommendations for products and services to resolve specific situations.
- Evaluated credit reports to uncover problems and develop strategies for Debt Relief while reducing client debt.
Student Loan Adviser
Strategic Hero
07.2021 - 09.2021
- Established plans and payoffs for customers' loans, prioritizing control of overall costs.
Customer Experience Specialist/ Sales
ADIQ
06.2017 - 06.2021
- Taking inbound calls for active clients, solving, issues, complaints, and fixing multiple issues with SEO campaigns
- Talking down hostile clients saving them from cancelling services, and avoiding chargebacks/refunds from services.
- Planned, ran and analyzed client PPC initiatives and campaigns to increase sales, generate leads and promote brand awareness.
Account Manager
Plus One, Distribution
01.2014 - 03.2017
- Oversaw new business development and customer servicing.
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
Damage Controlman
United States Naval Service
04.2012 - 08.2013
- Completed inspections and any basic repair need to uphold strict performance standards.
- Led team in fighting fires and exercised considerable judgment in deciding best way to extinguish based on type of fuel and environment.
Education
High School Diploma -
Lancaster High School High School
Lancaster, CA05.2011
Skills
- Word Processing
- Schedule Management
- Problem Solving
- Creative Solutions
- Adaptability
- Effective Communicator
- Active Learning
- Open New Accounts
- Privacy Policies
- Time Management
- Effective Communication
Timeline
Senior Processor
Rocketship Financial
05.2022 - Current
Senior Debt Resolution Specialist
Debt Resolution Centers
09.2021 - 05.2022
Student Loan Adviser
Strategic Hero
07.2021 - 09.2021
Customer Experience Specialist/ Sales
ADIQ
06.2017 - 06.2021
Account Manager
Plus One, Distribution
01.2014 - 03.2017
Damage Controlman
United States Naval Service
04.2012 - 08.2013
High School Diploma -
Lancaster High School High School
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