Jacob Perry
Seneca,MO
Summary
Dedicated professional with exceptional customer service skills. Proven ability to resolve issues efficiently while maintaining high satisfaction levels.
Overview
5
5
years of professional experience
Work History
Fireplace Installer
Fireplace Creations
Joplin, Missouri
08.2025 - 12.2025
- Installed fireplaces according to manufacturer guidelines and safety standards.
- Transported equipment from one job site to another.
- Provided exceptional customer service by addressing inquiries and resolving issues related to fireplace installations.
Fiber Optic Field Engineer
Field Services
Fairland , OK
08.2024 - 07.2025
- Mapped and assessed the locations of existing communication poles to build aerial fiber optic maps.
- Maintain daily travel schedules and deadlines.
General Construction
Self Employed
Seneca, MO
09.2023 - 08.2024
- Performed general construction services for residential & commercial.
Service Manager
Schuber Mitchell Homes
Webb City, MO
12.2020 - 09.2023
- Resolved customer complaints in a timely manner.
- Improved customer satisfaction by listening to complaints and finding appropriate solutions to problems.
- Maintained accurate records of all service requests, including resolution times and costs incurred.
- Collaborated with customers to offer solutions to service needs.
- Managed customer inquiries and resolved service-related issues effectively.
Skills
- Customer service
- Professionalism
- Time management
- Problem solving
- Tool operation
- Attention to detail
- General construction
- Communication skills
- Issue resolution
- Project management
- Customer interaction
- Hand tools expertise
Timeline
Fireplace Installer
Fireplace Creations
08.2025 - 12.2025
Fiber Optic Field Engineer
Field Services
08.2024 - 07.2025
General Construction
Self Employed
09.2023 - 08.2024
Service Manager
Schuber Mitchell Homes
12.2020 - 09.2023