Jacob Petrozziello
Vero Beach,FL
Summary
Detail-oriented IT professional with an associate degree in Information Technology and Core Curriculum. Exceptional technical troubleshooting skills and a strong focus on providing excellent customer service. Currently seeking a remote position in IT Support to apply expertise in resolving technical issues and delivering exceptional customer experiences. Efficient and results-driven Food Service Manager with a background in managing fast-paced dining establishments. Experienced in team leadership, operational management, and enhancing customer service. Proven ability to improve workflow and streamline operations for increased efficiency. Passionate about continuous improvements, elevating guest satisfaction through strategic service enhancements, and fostering a positive work environment for staff.
Overview
9
9
years of professional experience
8
8
years of post-secondary education
3
3
Certifications
Work History
Seasonal Christmas Tree Sales
Yule Forest
McDonough, GA
12.2017 - 12.2025
- Assisted with ongoing maintenance of tree inventory.
- Trained seasonal staff on proper tree care, sales techniques, and customer engagement tactics.
- Delivered excellent customer service, addressing client concerns and providing knowledgeable product information.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Handled 30 plus customers a day in searching for the best Christmas tree catered to their needs.
Restaurant Manager
Cravings Beachside Restaurant
Vero Beach , Florida
02.2023 - Current
- As a Restaurant Manager at Cravings, I oversee various aspects of operations to ensure a seamless dining experience for customers
- This includes serving customers with excellence, addressing any inquiries or complaints promptly and professionally, and managing online reviews to uphold the restaurant's reputation
- Additionally, I handle IT-related issues, including software fixes and troubleshooting, to maintain smooth operations both front-of-house and back-of-house
- My role involves proactive problem-solving to address any customer service or IT-related challenges efficiently and effectively, ensuring the satisfaction of both customers and staff
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Correctly calculated inventory and ordered appropriate supplies.
- Helped take care and fulfill of customers needs and employees needs. Also roughly managed 3 to 4 people staffed up front and total of 4 to 5 people staffed in the kitchen.
Forklift Operator Tire Picker
Khuene Nagel
McDonough, Georgia
04.2017 - 08.2020
- Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
- Coordinated with supervisors to prioritize tasks, ensuring the most urgent shipments were processed first.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Operated forklift in compliance with OSHA guidelines and organizational policies.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Ensured timely delivery of products by accurately picking orders from storage areas.
- Roughly picked two to three orders an our depending on the order quantity which were between 250 to 500 piece orders.
Education
Associates Degree - Informational Technology, Core Curriculum
Gordon State College
Barnesville, GA 08.2021 - 12.2023
Associate of Arts - Arts
Gordon State College
Barnesville, GA 08.2021 - 12.2023
High School Diploma -
Locust Grove High School
Locust Grove, GA 08.2012 - 05.2016
Skills
Technical support
Technical troubleshooting
Problem-solving abilities
Remote support
Customer service expert
Network troubleshooting
Problem-solving
Time management
Certification
Responsive Web Design Certification – FreeCodeCamp.
Timeline
CompTIA Certification
02-2025
Restaurant Manager
Cravings Beachside Restaurant
02.2023 - Current
Responsive Web Design Certification – FreeCodeCamp.
01-2023
Front End Development Certification – FreeCodeCamp.
01-2023
Associates Degree - Informational Technology, Core Curriculum
Gordon State College
08.2021 - 12.2023
Associate of Arts - Arts
Gordon State College
08.2021 - 12.2023
Seasonal Christmas Tree Sales
Yule Forest
12.2017 - 12.2025
Forklift Operator Tire Picker
Khuene Nagel
04.2017 - 08.2020
High School Diploma -
Locust Grove High School
08.2012 - 05.2016
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