Jacob Phillips
Lubbock,TX
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
5
5
years of professional experience
Work History
Oxygen Tank Inspector
Lubbock Oxygen
06.2024 - Current
- Actively participated in team meetings, sharing insights about the latest trends and technologies in tank inspection, helping to drive company performance and competitiveness in the industry.
- Provided comprehensive reports on tank inspection findings, offering recommendations for repair or replacement as needed.
- Conducted risk assessments for each inspected tank considering its overall condition, location, stored materials type which enabled clients to efficiently allocate their resources.
- Contributed to company growth by providing exceptional service that led to repeat business from satisfied clients.
- Followed standard operating procedures for inspections and tests.
- Examined products for imperfections and defects.
- Followed safety protocols while handling hazardous materials.
Inventory Manager
Steve Owen
02.2020 - 08.2024
- Created and updated regular inventory reports and records.
- Maintained sufficient inventory levels to meet customer demands at all times.
- Participated in regular cycle counts to confirm accuracy of inventory records.
- Filled out order invoices
- Packed the Inventory
- Delivered to each patient
Server
Razzoo's Cajun Cafe
05.2023 - 06.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Started as a host within 5 weeks was promoted to Head Host, then a month later I got promoted to Server
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Education
High School Diploma -
Jim Ned High School
Tuscola, TX05.2024
Skills
Liquid Penetrant Inspection
Visual Inspection Techniques
Exceptional customer service
Strong Work Ethic
Guest Engagement
Memory retention
Safe Food Handling
Food Running
Menu Memorization
Service prioritization
Performance Improvement
Suggestive Selling
Beverage Preparation
Ordering Procedures
Team Player
Warm and Friendly
Greek Life
I am a active member in the Alpha Tau Omega Fraternity. Where we do philanthropy events, community service, along with brotherhood events. Being a member of ATO helps build character by promoting values such as teamwork, leadership, and accountability among its members. Through various events and philanthropic activities, individuals learn to collaborate effectively and manage diverse perspectives. Additionally, fraternities often provide opportunities for members to take on leadership roles, enhancing their decision-making and organizational skills. This blend of personal development and practical experience equips members with essential business skills that are valuable in their professional lives.
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Timeline
Oxygen Tank Inspector
Lubbock Oxygen
06.2024 - Current
Server
Razzoo's Cajun Cafe
05.2023 - 06.2024
Inventory Manager
Steve Owen
02.2020 - 08.2024
High School Diploma -
Jim Ned High School
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