Summary
Overview
Work History
Education
Skills
Timeline
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Jacob Phillips

Manchester,TN

Summary

Proven professional with extensive experience at Publix Grocery Store, adept in drawer balancing and delivering exceptional customer service. Skilled in conflict resolution and maintaining professionalism, I excel in fast-paced environments, ensuring accuracy and efficiency. Demonstrated ability to boost customer satisfaction, with a keen focus on streamlining operations and enhancing team performance. Efficient cashier with experience in fast-paced retail environments. Known for accuracy in handling financial transactions and balancing cash drawers. Skilled at customer service, offering prompt and friendly checkout experiences. Improved transaction times through effective communication and organization skills, enhancing overall customer satisfaction. Friendly and engaging Cashier with history of delivering excellent customer service in busy retail settings. Strong payment processing and client engagement skills to promote seamless store operations.

Overview

9
9
years of professional experience

Work History

Cashier

Publix Grocery Store
Tullahoma, TN
10.2018 - Current
  • Offered customers carry-out service at completion of transaction.
  • Discounted purchases by scanning and redeeming coupons.
  • Greeted customers promptly and responded to questions.
  • Worked closely with front-end staff to assist customers.
  • Processed returned merchandise by strictly following store return and exchange procedures.
  • Built and maintained productive relationships with employees.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Answered phone calls to assist customers with questions and orders.
  • Processed sales transactions to prevent long customer wait times.
  • Checked personal identifications during alcohol and tobacco sales.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Performed other duties as assigned by management.
  • Followed company security procedures for handling large sums of money.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
  • Counted and balanced cashier drawers.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Provided excellent customer service by responding to customer inquiries promptly and professionally.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Operated point-of-sale terminals, scanners and other equipment to complete customer transactions.
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.

Pizza Delivery Driver

Pizza Hut
Manchester, Tennessee
06.2016 - 10.2019
  • Obtained receipts or signatures for delivered goods, collecting payment for services when required.
  • Picked up meals from local restaurants and dropped off at residential and business customer locations.
  • Issued sales promotion materials to customers to boost sales.
  • Promoted positive customer service by delivering on-time shipments and fully resolving issues.
  • Loaded delivery vehicle with orders and ensured accuracy of order items.
  • Communicated effectively with restaurant staff to verify order accuracy, quantity, and special customer requests before dispatch.
  • Utilized GPS and map applications efficiently to determine optimal routes, reducing delivery times and improving customer satisfaction.
  • Assisted customers with questions or complaints regarding their orders.
  • Delivered pizza to customers in a timely manner while adhering to traffic laws.
  • Collaborated with team to deliver timely service of items.
  • Prepared dough and sauce for pizzas according to recipes.
  • Crafted pizzas using proper amount of dough and quantities of toppings according to specifications.
  • Checked temperature of ovens prior to use to ensure optimal cooking temperatures.
  • Garnished finished pizzas with herbs or parmesan cheese according to recipe instructions.
  • Rotated stock items so that oldest product was used first.
  • Maintained clean and orderly appearance throughout kitchen and dining area.
  • Modified standard recipes to address customer requests for substitutions or allergen concerns.
  • Maintained inventory of ingredients such as cheese, vegetables, meats and spices.
  • Sanitized workstation at end of shift to prevent foodborne illnesses.
  • Handled customer orders in a timely manner, ensuring accuracy of order.

Education

High School Diploma -

Coffee County Central High School
Manchester, TN
05-2008

Skills

  • Returns processing
  • Drawer balancing
  • Professionalism and courtesy
  • Reports and documents
  • Dependability and reliability
  • Patience and empathy
  • Customer assistance
  • Conflict resolution
  • Cash drawer balancing

Timeline

Cashier

Publix Grocery Store
10.2018 - Current

Pizza Delivery Driver

Pizza Hut
06.2016 - 10.2019

High School Diploma -

Coffee County Central High School

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Jacob Phillips