Jacob Pierce
Chicago,IL
Summary
Hardworking, reliable, and loyal employee, with an extensive background in customer service, team building, leadership, and event organizing. Works well in a team setting as the organizer or assistant. Excellent oral, listening, and time management skills.
Overview
15
15
years of professional experience
Work History
Comedy Booker
Rad. a fun show
Chicago, IL
07.2017 - Current
- Created promotional materials to increase attendance at entertainment events.
- Managed the booking of entertainers for events.
- Maintained records of ticket sales, attendance figures and income generated by each event.
- Monitored customer feedback regarding performances and events to ensure quality standards were met.
- Worked closely with venue managers to arrange suitable dates, times for scheduled performances, events.
- Planned programs of events or schedules of activities.
General Store Manager/Social Media Manager
Graham Crackers Comics
Chicago, IL
01.2015 - Current
- Maintained records of inventory, sales, and personnel activity.
- Monitored staff performance and provided feedback to ensure service standards were met.
- Organized promotional activities to increase customer traffic in the store.
- Curated and executed successful in-store events.
- Recruited, hired, trained, supervised, evaluated, and managed staff members.
- Scheduled shifts for employees to meet operational needs of the store.
- Supervised receiving, stocking, merchandising, display maintenance and other related tasks.
- Provided customers with information about product features and assisted them in selecting items.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Created engaging content for multiple social media platforms, such as Twitter, Instagram, Facebook, and LinkedIn.
- Managed the daily operations of all assigned social media accounts.
- Analyzed data to measure the effectiveness of campaigns and adjust strategies accordingly.
- Monitored customer comments on various social media channels and responded in a timely manner.
- Ensured compliance with company policies when publishing content online.
- Tracked social media metrics to determine audience growth rate, volume and reach.
- Utilized Twitter and Facebook to promote products, services and content.
Sales Associate
Binnys Beverage Depot
Chicago, IL
08.2015 - 05.2016
- Greeted customers and provided exceptional customer service.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Organized stockroom shelves according to size, color or style.
- Conducted inventories on a regular basis to track stock levels.
Server
Stellas Diner
Chicago, IL
09.2013 - 08.2015
- Greeted guests and provided menus.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Monitored dining room for cleanliness and proper set-up at all times.
Shift Manager/Salesmen
Teavana
South Bend, IN
10.2012 - 09.2013
- Monitored store operations to ensure compliance with company policies and procedures.
- Assisted customers in selecting appropriate products or services for their needs.
- Advised customers on the latest product features and benefits.
- Monitored inventory levels and placed orders as needed.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Managed daily cash intake by counting out registers and tabulating profits.
- Helped employees accomplish tasks during peak periods.
Sales Accosiate
GameStop
South Bend, Indiana
10.2012 - 03.2013
- Greeted customers and provided exceptional customer service.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
Team Lead
Ben's Pretzels
South Bend, Indiana
04.2011 - 10.2012
- Trained new staff in relevant processes and procedures.
- Supported the manager in developing plans for future projects, initiatives and objectives.
- Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
- Delegated tasks appropriately according to individual skill sets.
Cashier/Shelf Stocker
K-Mart Department Store
South Bend, IN
05.2010 - 11.2010
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
Cashier/Drive-Thru Cashier
McDonald's
South Bend, IN
07.2009 - 06.2010
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Ensured compliance with all safety regulations within the store environment.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
Education
High School Diploma -
Clay High School
South Bend, IN05-2011
Associate of Arts - General Studies
City Colleges of Chicago-Harry S Truman College
Chicago, ILSkills
- Loss Prevention
- Promotional planning
- Budget Administration
- Employee Supervision
- Proficient in Microsoft Excel
- Customer Relations
- Training and mentoring
- Product Merchandising
- Employee Scheduling
- Operations Management
- Staff Management
- POS systems operations
- Project Management
- Team Leadership
- Collaborative Team Member
- Issue Resolution
- Strong Communication Skills
- Energetic and Organized
Affiliations
- Producer/Booker of a Monthly underground Comedy Show for the past 7 years
Timeline
Comedy Booker
Rad. a fun show
07.2017 - Current
Sales Associate
Binnys Beverage Depot
08.2015 - 05.2016
General Store Manager/Social Media Manager
Graham Crackers Comics
01.2015 - Current
Server
Stellas Diner
09.2013 - 08.2015
Shift Manager/Salesmen
Teavana
10.2012 - 09.2013
Sales Accosiate
GameStop
10.2012 - 03.2013
Team Lead
Ben's Pretzels
04.2011 - 10.2012
Cashier/Shelf Stocker
K-Mart Department Store
05.2010 - 11.2010
Cashier/Drive-Thru Cashier
McDonald's
07.2009 - 06.2010
High School Diploma -
Clay High School
Associate of Arts - General Studies
City Colleges of Chicago-Harry S Truman College