Jacob Pilachowski
Dundalk,MD
Summary
Skilled Office Management Specialist with experience in overseeing daily operations, streamlining processes and improving productivity. Demonstrated strengths include team leadership, strategic planning, and efficiency optimization. Previous roles have resulted in improved office workflows, enhanced staff collaboration, and superior customer service.
Overview
8
8
years of professional experience
Work History
Office Management Specialist
UPS
Baltimore, MD
05.2019 - 04.2024
- Answered phone calls to the building.
- Assisted customers who called the building about their pickups or deliveries.
- Assisted drivers who called the building who had questions or needed pickups moved to them.
- Complete customer concerns about their pickups or deliveries.
- Assist the UPS customer support number with their needs.
- Monitor and move pickups.
- Locate customer packages when reported lost.
Server
VFW
Baltimore, MD
01.2019 - 04.2024
- Took orders from customers accurately and in a timely manner.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Monitored dining room for cleanliness and proper set-up at all times.
- Delivered food orders promptly and courteously.
Greenhouse Worker
Dundalk Florist
Baltimore, MD
12.2015 - 06.2016
- Planted, cultivated and harvested vegetables in greenhouses for market sales.
- Transported plants from the greenhouse to retail outlets for sale.
- Maintained a safe and clean work environment by adhering to safety regulations, procedures and protocols.
- Collaborated with other team members to ensure efficient workflow processes were followed.
- Assisted with crop harvesting and transplantation.
Education
High School Diploma -
Sparrows Point High School
Sparrows Point, MD06-2017
Some College (No Degree) - Environmental Science
The Community College of Baltimore County
Baltimore, MDSkills
- Policy Enforcement
- Office Management
- Customer Service
- Workplace Safety
Timeline
Office Management Specialist
UPS
05.2019 - 04.2024
Server
VFW
01.2019 - 04.2024
Greenhouse Worker
Dundalk Florist
12.2015 - 06.2016
High School Diploma -
Sparrows Point High School
Some College (No Degree) - Environmental Science
The Community College of Baltimore County