Summary
Overview
Work History
Education
Skills
Timeline
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Jacob Polka

PITTSBURGH,Pennsylvania

Summary

Well-qualified shipping clerk proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments.

Overview

6
6
years of professional experience

Work History

Shipping and Logistics Associate

Tobii Dynavox
Pittsburgh, PA
03.2019 - 11.2021


  • Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
  • Collaborated with shipping department staff to facilitate smooth materials delivery to correct customers.
  • Liaised between warehouse personnel and customer to facilitate account and operational needs.
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
  • Printed tickets, picked supplies and filled packages under tight deadlines.

Intermittent Liquor Store Clerk

Pennsylvania Liquor Control Board
Pittsburgh, PA
11.2016 - 02.2018
  • Received payments by cash, credit and personal check and remitted correct change.
  • Educated customers on different promotions, spirits and wines to facilitate buying decisions.
  • Denied alcoholic sales to intoxicated customers and contacted management immediately when issues escalated.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Assisted in inventory management.

Ambassador

Amazon
Pittsburgh, PA
11.2014 - 11.2016
  • Gathered information, assessed accuracy and expected value and communicated efficiently with other leaders.
  • Liaised and worked collaboratively with colleagues to support functionality of workspace.
  • Organized and manage shipping lanes.
  • Train and orient new employees.
  • Prepare and sort orders.
  • Employee performance reviews.

Education

High School Diploma -

Seton Lasalle Catholic High School
Pittsburgh, PA
05.2010

Skills

  • Technical Data Provisioning and Analysis
  • Communications
  • Logistics and order fulfilment
  • Goods Movement Planning
  • sales
  • Organizational skills
  • Time Management
  • Shipment Coordination
  • Database Maintenance

Timeline

Shipping and Logistics Associate

Tobii Dynavox
03.2019 - 11.2021

Intermittent Liquor Store Clerk

Pennsylvania Liquor Control Board
11.2016 - 02.2018

Ambassador

Amazon
11.2014 - 11.2016

High School Diploma -

Seton Lasalle Catholic High School

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Jacob Polka