JACOB POLLINGTON

Grass Lake

Summary

Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.

Overview

years of professional experience

Certification

Work History

Manager / Talent Director

Playhouse

11.2025 - Current

Direct daily operations for a high-volume bar and entertainment venue
Recruit, schedule, and manage talent and staff
Implement liquor cost controls and reduce waste
Oversee cash handling and nightly reconciliation
Ensure compliance, safety, and guest satisfaction

General Manager

MDM Restaurants

08.2018 - 11.2025

Full responsibility for restaurant and bar operations
Managed liquor and food cost controls to meet margins
Oversaw P&L performance and cash controls
Recruited and trained managers and staff
Developed promotions and upselling strategies

Head Bartender

Apple Bees

Northville, MI

03.2019 - 03.2020

Supervised bar operations, ensuring compliance with health and safety regulations.
Developed and implemented innovative cocktail recipes to enhance customer experience.
Trained and mentored junior bartenders on mixology techniques and customer service standards.
Managed inventory levels, optimizing ordering processes to reduce waste and improve cost efficiency.
Collaborated with management to create engaging promotional events that increased bar traffic.
Analyzed customer feedback to refine service offerings and improve overall satisfaction ratings.
Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.

Manager / Bartender

BTS

Dearborn, MI

07.2016 - 08.2018

Lead bartender and floor manager
Managed staff, cash handling, and guest flow
Assisted with scheduling and training
Maintained liquor control and pour standards
Supported opening and closing duties

Education

Associate in Electronics Engineering Technology - Computer And Electrical Engineering Tech

ITT-Techl

Canton, MI

05-1995

Skills

General Manager & Operations Leadership
Liquor Cost Control & Beverage Programs
P&L Accountability
Staff Hiring, Training & Development
Inventory & Vendor Management
Cash Controls & Audits
Sales Growth & Promotions
Guest Experience Management
Customer service

Team leadership
Time management
Decision-making
Verbal and written communication
Complex Problem-solving
Staff training and development
Staff management
Task delegation