Jacob Puckett

Summary

IT support–focused professional with hands-on experience troubleshooting POS systems, resolving user issues, and maintaining operational systems in high-volume environments. Skilled in diagnosing technical problems, supporting end users, and adapting quickly to new systems. Proven ability to manage multiple incidents simultaneously while maintaining accuracy and performance. Seeking an IT Support / Help Desk role to apply technical troubleshooting and user support skills.

Overview

years of professional experience

Work History

Speedway Gas Station

Retail Sales Associate Cashier

08.2025 - Current

Provided front-line technical support for POS systems during high-volume operations
Diagnosed and resolved transaction failures, system freezes, and payment processing issues
Assisted customers and staff with system-related issues, improving transaction flow and uptime
Maintained accurate digital transaction records across multiple systems
Managed multiple support requests simultaneously in a fast-paced environment

Loves Travel Stop

Fresh Food Associate/Cashier

09.2021 - Current

Supported daily operation of POS and inventory systems, ensuring accurate data entry and system reliability
Performed inventory audits and system updates, maintaining accurate digital records
Identified and resolved workflow inefficiencies, improving operational consistency
Trained new employees on system usage, troubleshooting common issues, and standard procedures
Cross-trained across multiple departments, demonstrating adaptability to different systems and workflows
Maintained compliance with operational, safety, and system procedures

McDonald's Fast Food Restaurant

Fry Cook/Drive-Thru Cashier

01.2019 - 01.2021

Operated POS and order management systems in a high-speed environment
Maintained accuracy while handling multiple simultaneous system inputs
Collaborated with team members to resolve operational issues quickly

Education

High School Diploma -

Shelby County High School

Skills

Operating Systems: Windows (user-level support, settings, troubleshooting)
Support Skills: Troubleshooting, issue resolution, user support
Systems: POS systems, inventory tracking software
Hardware: Basic PC setup, peripherals, connectivity troubleshooting

Networking: Wi-Fi setup, basic connectivity troubleshooting
Tools: Microsoft Office (Word, Excel – basic)
Other: Data entry, system accuracy, workflow optimization

Timeline