Jacob Quilizapa
Serve one another
Tomball,TX
Summary
Dedicated and passionate manager with a background in retail merchandising and consumer science from the University of Houston. First-generation college graduate and former collegiate soccer athlete with a competitive, team-driven spirit. Skilled in leadership, talent development, customer service, and driving business growth. Seeking a long-term opportunity with a mission-driven company to contribute meaningfully, retire, and continue serving with integrity and excellence.
Overview
14
14
years of professional experience
Work History
Service Advisor
Team Gillman North Subaru
01.2025 - 06.2025
- Facilitated discussions to determine appropriate repair and service solutions for vehicle concerns.
- Conducted daily follow-ups with customers to ensure status updates and manage expectations.
- Increase profitability by maximizing sales & execute retail promotions.
- Responsible for overseeing the technician working on customers' vehicle including their time management/efficiency, parts ordering, job completion times.
- Maintained 97% CSI while national average was 88.7.
- Engaged in the development and documentation of standard operating procedures.
- Delivered exceptional customer service through effective communication and problem-solving techniques.
- Averaged 62 hours per week.
Assistant Store Manager
Cash America Pawn
04.2024 - 12.2024
- Oversaw daily store operations and ensured a customer-focused environment.
- Partnered with store manager to coach staff, recruit talent, and achieve sales goals.
- Analyzed financial reports and implemented strategies for growth.
- Averaged 42 hours per week
Grocery Cross-Functional Specialist
H-E-B
04.2023 - 03.2024
- Maintained product displays and stock across departments.
- Delivered exceptional service while ensuring store safety and compliance.
- Collaborated with cross-functional teams to enhance system functionalities and improve user experiences.
- Averaged 40 Hours a Week
Innovation Selling & Support Manager
Macy's
04.2022 - 03.2023
- Managed teams to align merchandising efforts with branding objectives.
- Conducted training sessions on upselling techniques, customer service, and store presentation.
- Led team in resolving customer inquiries and escalations, enhancing overall service quality.
- Averaged 42 Hours per week
Mortgage Loan Processor (Temp)
Moneywise Lending
12.2020 - 03.2022
- Executed loan transactions in accordance with compliance requirements.
- Guaranteed precision in documentation and timelines.
- Streamlined loan processing workflows to enhance efficiency and reduce turnaround times.
- Averaged 40 to 45 Hours per week
HR Generalist / Recruiter
Resicap Construction
04.2018 - 12.2020
- Recruited talent across 34 states and 56 cities for various managerial roles.
- Enhanced vendor relationships to optimize collaboration.
- Led complete recruitment cycle to ensure consistency with corporate mission and culture.
- Managed HR policies and procedures, maintaining compliance with labor regulations.
- Assessed employee metrics to uncover trends and propose strategic improvements in talent management.
- Regularly completed 45-50 hours of work each week.
Business Development Sales Manager
Talent Logic Inc.
04.2017 - 04.2018
- Executed B2B sales strategy for SMB and enterprise clients.
- Led contract negotiations and developed marketing campaigns.
- Developed and executed strategic sales plans to drive revenue growth and market expansion.
- Cultivated relationships with key clients, enhancing customer satisfaction and retention rates.
- Regularly completed 45 hours of work each week.
Furniture Sales Specialist
Macy's
08.2014 - 05.2017
- Generated over $15M in sales in under two years.
- Reduced returns with targeted customer qualification.
- Guided customers in selecting furniture that meets their style and functional needs.
- Regularly completed 43 hours of work each week.
- Developed in-depth product knowledge to enhance customer interactions and drive sales.
- Regularly completed 40 hours of work each week.
Assistant General Manager
Taco Bell
02.2011 - 12.2012
- Increased annual sales from $2.2M to $2.9M through strong leadership.
- Managed staffing, operations, and customer experience improvements.
- Led operational initiatives to enhance customer satisfaction and streamline service processes.
- Developed training programs for staff, improving team performance and service quality.
- Implemented cost-control measures, optimizing inventory management and reducing waste.
- Regularly completed 45 hours of work each week.
Education
Consumer Science And Retail Merchandising - Business Administration And Management
University of Houston
Houston, TX12.2008
Skills
- Leadership & Team Building
- Talent Acquisition & Recruiting
- Business Development & Sales Strategy
- Training & Staff Development
- Microsoft Office Salesforce ATS CRM POS Software
- Negotiation & Conflict Resolution
- Critical Thinking & Problem Solving
- Multitasking and organization
- Workflow management
- Dispute mediation
- Retail metrics and goals
- Inventory management
- Loss prevention
- Staff training and development
- Relationship building
- Cross-functional teamwork
- Key performance indicators
- Financial management
- Safety procedures
- Coaching and mentoring
- Trend analysis
Timeline
Service Advisor
Team Gillman North Subaru
01.2025 - 06.2025
Assistant Store Manager
Cash America Pawn
04.2024 - 12.2024
Grocery Cross-Functional Specialist
H-E-B
04.2023 - 03.2024
Innovation Selling & Support Manager
Macy's
04.2022 - 03.2023
Mortgage Loan Processor (Temp)
Moneywise Lending
12.2020 - 03.2022
HR Generalist / Recruiter
Resicap Construction
04.2018 - 12.2020
Business Development Sales Manager
Talent Logic Inc.
04.2017 - 04.2018
Furniture Sales Specialist
Macy's
08.2014 - 05.2017
Assistant General Manager
Taco Bell
02.2011 - 12.2012
Consumer Science And Retail Merchandising - Business Administration And Management
University of Houston
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