Jacob Quilizapa
Serve one another
Tomball,TX
Summary
Dedicated and passionate manager with a background in retail merchandising and consumer science from the University of Houston. First-generation college graduate and former collegiate soccer athlete with a competitive, team-driven spirit. Skilled in leadership, talent development, customer service, and driving business growth. Seeking a long-term opportunity with a mission-driven company to contribute meaningfully, retire, and continue serving with integrity and excellence.
Overview
14
14
years of professional experience
Work History
Service Advisor
Team Gillman North Subaru
Houston, TX
01.2025 - 06.2025
- Facilitated discussions to determine appropriate repair and service solutions for vehicle concerns.
- Conducted daily follow-ups with customers to ensure status updates and manage expectations.
- Increase profitability by maximizing sales & execute retail promotions.
- Responsible for overseeing the technician working on customers' vehicle including their time management/efficiency, parts ordering, job completion times.
- Maintained 97% CSI while national average was 88.7.
- Engaged in the development and documentation of standard operating procedures.
- Delivered exceptional customer service through effective communication and problem-solving techniques.
- Averaged 62 hours per week.
Assistant Store Manager
Cash America Pawn
Houston, TX
04.2024 - 12.2024
- Oversaw daily store operations and ensured a customer-focused environment.
- Partnered with store manager to coach staff, recruit talent, and achieve sales goals.
- Analyzed financial reports and implemented strategies for growth.
- Averaged 42 hours per week
Grocery Cross-Functional Specialist
H-E-B
Tomball, TX
04.2023 - 03.2024
- Maintained product displays and stock across departments.
- Delivered exceptional service while ensuring store safety and compliance.
- Collaborated with cross-functional teams to enhance system functionalities and improve user experiences.
- Averaged 40 Hours a Week
Innovation Selling & Support Manager
Macy's
The Woodlands, TX
04.2022 - 03.2023
- Managed teams to align merchandising efforts with branding objectives.
- Conducted training sessions on upselling techniques, customer service, and store presentation.
- Led team in resolving customer inquiries and escalations, enhancing overall service quality.
- Averaged 42 Hours per week
Mortgage Loan Processor (Temp)
Moneywise Lending
Houston, TX
12.2020 - 03.2022
- Executed loan transactions in accordance with compliance requirements.
- Guaranteed precision in documentation and timelines.
- Streamlined loan processing workflows to enhance efficiency and reduce turnaround times.
- Averaged 40 to 45 Hours per week
HR Generalist / Recruiter
Resicap Construction
Remote
04.2018 - 12.2020
- Recruited talent across 34 states and 56 cities for various managerial roles.
- Enhanced vendor relationships to optimize collaboration.
- Led complete recruitment cycle to ensure consistency with corporate mission and culture.
- Managed HR policies and procedures, maintaining compliance with labor regulations.
- Assessed employee metrics to uncover trends and propose strategic improvements in talent management.
- Regularly completed 45-50 hours of work each week.
Business Development Sales Manager
Talent Logic Inc.
Kingwood, TX
04.2017 - 04.2018
- Executed B2B sales strategy for SMB and enterprise clients.
- Led contract negotiations and developed marketing campaigns.
- Developed and executed strategic sales plans to drive revenue growth and market expansion.
- Cultivated relationships with key clients, enhancing customer satisfaction and retention rates.
- Regularly completed 45 hours of work each week.
Furniture Sales Specialist
Macy's
Houston, TX
08.2014 - 05.2017
- Generated over $15M in sales in under two years.
- Reduced returns with targeted customer qualification.
- Guided customers in selecting furniture that meets their style and functional needs.
- Regularly completed 43 hours of work each week.
- Developed in-depth product knowledge to enhance customer interactions and drive sales.
- Regularly completed 40 hours of work each week.
Assistant General Manager
Taco Bell
The Woodlands, TX
02.2011 - 12.2012
- Increased annual sales from $2.2M to $2.9M through strong leadership.
- Managed staffing, operations, and customer experience improvements.
- Led operational initiatives to enhance customer satisfaction and streamline service processes.
- Developed training programs for staff, improving team performance and service quality.
- Implemented cost-control measures, optimizing inventory management and reducing waste.
- Regularly completed 45 hours of work each week.
Education
Consumer Science And Retail Merchandising - Business Administration And Management
University of Houston
Houston, TX12.2008
Skills
- Leadership & Team Building
- Talent Acquisition & Recruiting
- Business Development & Sales Strategy
- Training & Staff Development
- Microsoft Office Salesforce ATS CRM POS Software
- Negotiation & Conflict Resolution
- Critical Thinking & Problem Solving
- Multitasking and organization
- Workflow management
- Dispute mediation
- Retail metrics and goals
- Inventory management
- Loss prevention
- Staff training and development
- Relationship building
- Cross-functional teamwork
- Key performance indicators
- Financial management
- Safety procedures
- Coaching and mentoring
- Trend analysis
Timeline
Service Advisor
Team Gillman North Subaru
01.2025 - 06.2025
Assistant Store Manager
Cash America Pawn
04.2024 - 12.2024
Grocery Cross-Functional Specialist
H-E-B
04.2023 - 03.2024
Innovation Selling & Support Manager
Macy's
04.2022 - 03.2023
Mortgage Loan Processor (Temp)
Moneywise Lending
12.2020 - 03.2022
HR Generalist / Recruiter
Resicap Construction
04.2018 - 12.2020
Business Development Sales Manager
Talent Logic Inc.
04.2017 - 04.2018
Furniture Sales Specialist
Macy's
08.2014 - 05.2017
Assistant General Manager
Taco Bell
02.2011 - 12.2012
Consumer Science And Retail Merchandising - Business Administration And Management
University of Houston