Jacob Ratliff
Saint Charles,MO
Summary
Dynamic and results-driven professional with a strong background in customer service and culinary arts, notably at The Cheesecake Factory. Proven ability to enhance customer satisfaction through effective communication and teamwork. Skilled in food safety and problem-solving, consistently achieving high standards in fast-paced environments. Committed to excellence and continuous improvement.
Overview
14
14
years of professional experience
Work History
Service Crew Member
Lowes Home Improvement Stores
O'Fallon, MO
12.2025 - Current
- Provided exceptional customer service to enhance shopping experience.
- Assisted in stocking shelves and maintaining product displays.
- Operated cash register efficiently during peak hours.
- Collaborated with team members to ensure store cleanliness and organization.
- Learned safety protocols and adhered to company policies rigorously.
- Engaged with customers to address inquiries and provide product information.
- Enhanced customer satisfaction by providing efficient and friendly service.
- Collaborated with team members to meet high standards of service during peak hours.
Chef
The Cheesecake Factory
Chesterfield, MO
04.2020 - 10.2020
- Developed and executed diverse menu items, enhancing customer satisfaction and dining experience.
- Trained and mentored junior kitchen staff, improving team efficiency and culinary skills.
- Implemented food safety protocols, ensuring compliance with health regulations and standards.
- Streamlined kitchen operations, reducing preparation time while maintaining high-quality food output.
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Checked freezer and refrigerator prior to each shift to verify correct temperatures.
- Maintained well-organized mise en place to keep work consistent.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
Lead Line Cook
The Pasta House Co.
Saint Charles, MO
01.2015 - 02.2020
- Supervised kitchen staff to ensure efficient meal preparation and service quality.
- Developed and implemented standardized recipes for consistency in dishes.
- Trained new cooks on food safety practices and culinary techniques.
- Coordinated inventory management to minimize waste and optimize stock levels.
- Monitored food presentation and portion control to maintain high standards of service.
- Cultivated a positive working atmosphere among kitchen staff, fostering camaraderie and a strong sense of teamwork.
- Produced high volume covers per day and maintained near-perfect customer satisfaction scores.
- Trained junior cooks on proper cooking techniques, safety protocols, and kitchen etiquette, promoting a positive work environment.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Maintained high-quality food standards by ensuring consistent execution of recipes and presentation techniques.
Carpet Technician
Sams Carpet Cleaning & Repairs
Saint Charles, MO
01.2012 - 11.2014
- Operated carpet cleaning machinery to restore and maintain flooring quality.
- Inspected carpets for damage and determined appropriate cleaning methods.
- Delivered exceptional customer service by addressing client inquiries and concerns promptly.
- Trained junior technicians on equipment use and safety protocols.
- Performed carpet cleaning and stain removal tasks using recommended products.
- Reduced client complaints by consistently maintaining high-quality work standards in carpet care.
- Attained proficiency in various carpet cleaning methods, adapting to diverse job requirements effectively.
- Demonstrated strong problem-solving abilities when faced with unique or complex carpet issues.
- Performed advanced stain removal techniques for successful results in challenging situations.
Education
Painting Certificate & Job Readiness Skills - Painting
Mingo Job Corps
Puxico, MOHigh School Diploma -
Hazelwood West
Hazelwood, MOSkills
Customer service
Cleaning and sanitizing
Verbal and written communication
Strong work ethic
Team collaboration
FLUENT IN LANGUAGE
Efficient task completion
Cleanliness and hygiene
Food safety knowledge
Reliability and punctuality
Forklift operation
Hospitality and accommodation
Multitasking and organization
Teamwork and collaboration
Problem-solving
Integrity and honesty
Time management
Initiative and Self-motivation
Safety awareness
Creativity and innovation
Heavy lifting
Complex Problem-solving
Valid Driver's license
Attention to detail
Cooking
Positive company representation
Product promotion
Safe vehicle operation
Willingness to learn
Timeline
Service Crew Member
Lowes Home Improvement Stores
12.2025 - Current
Chef
The Cheesecake Factory
04.2020 - 10.2020
Lead Line Cook
The Pasta House Co.
01.2015 - 02.2020
Carpet Technician
Sams Carpet Cleaning & Repairs
01.2012 - 11.2014
Painting Certificate & Job Readiness Skills - Painting
Mingo Job Corps
High School Diploma -
Hazelwood West