Jacob Ratliff
Saint Charles,MO
Summary
Dynamic and results-driven professional with a strong background in customer service and culinary arts, notably at The Cheesecake Factory. Proven ability to enhance customer satisfaction through effective communication and teamwork. Skilled in food safety and problem-solving, consistently achieving high standards in fast-paced environments. Committed to excellence and continuous improvement.
Overview
14
14
years of professional experience
Work History
Service Crew Member
Lowes Home Improvement Stores
12.2025 - Current
- Provided exceptional customer service to enhance shopping experience.
- Assisted in stocking shelves and maintaining product displays.
- Operated cash register efficiently during peak hours.
- Collaborated with team members to ensure store cleanliness and organization.
- Learned safety protocols and adhered to company policies rigorously.
- Engaged with customers to address inquiries and provide product information.
- Enhanced customer satisfaction by providing efficient and friendly service.
- Collaborated with team members to meet high standards of service during peak hours.
Chef
The Cheesecake Factory
04.2020 - 10.2020
- Developed and executed diverse menu items, enhancing customer satisfaction and dining experience.
- Trained and mentored junior kitchen staff, improving team efficiency and culinary skills.
- Implemented food safety protocols, ensuring compliance with health regulations and standards.
- Streamlined kitchen operations, reducing preparation time while maintaining high-quality food output.
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Checked freezer and refrigerator prior to each shift to verify correct temperatures.
- Maintained well-organized mise en place to keep work consistent.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
Lead Line Cook
The Pasta House Co.
01.2015 - 02.2020
- Supervised kitchen staff to ensure efficient meal preparation and service quality.
- Developed and implemented standardized recipes for consistency in dishes.
- Trained new cooks on food safety practices and culinary techniques.
- Coordinated inventory management to minimize waste and optimize stock levels.
- Monitored food presentation and portion control to maintain high standards of service.
- Cultivated a positive working atmosphere among kitchen staff, fostering camaraderie and a strong sense of teamwork.
- Produced high volume covers per day and maintained near-perfect customer satisfaction scores.
- Trained junior cooks on proper cooking techniques, safety protocols, and kitchen etiquette, promoting a positive work environment.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Maintained high-quality food standards by ensuring consistent execution of recipes and presentation techniques.
Carpet Technician
Sams Carpet Cleaning & Repairs
01.2012 - 11.2014
- Operated carpet cleaning machinery to restore and maintain flooring quality.
- Inspected carpets for damage and determined appropriate cleaning methods.
- Delivered exceptional customer service by addressing client inquiries and concerns promptly.
- Trained junior technicians on equipment use and safety protocols.
- Performed carpet cleaning and stain removal tasks using recommended products.
- Reduced client complaints by consistently maintaining high-quality work standards in carpet care.
- Attained proficiency in various carpet cleaning methods, adapting to diverse job requirements effectively.
- Demonstrated strong problem-solving abilities when faced with unique or complex carpet issues.
- Performed advanced stain removal techniques for successful results in challenging situations.
Education
Painting Certificate & Job Readiness Skills - Painting
Mingo Job Corps
Puxico, MOHigh School Diploma -
Hazelwood West
Hazelwood, MOSkills
Customer service
Timeline
Service Crew Member
Lowes Home Improvement Stores
12.2025 - Current
Chef
The Cheesecake Factory
04.2020 - 10.2020
Lead Line Cook
The Pasta House Co.
01.2015 - 02.2020
Carpet Technician
Sams Carpet Cleaning & Repairs
01.2012 - 11.2014
Painting Certificate & Job Readiness Skills - Painting
Mingo Job Corps
High School Diploma -
Hazelwood West