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Creative and strategic content producer adept at aligning cross-functional objectives to produce high-quality, on-brand digital content and foster strong customer relationships. Innovative problem-solver with key strengths in social media management, storytelling, and influencer collaboration. Offers a proven track record of delivering engaging content and exceptional customer experiences for renowned automotive and sports media brands, as well as boutique brands in the health and wellness space.

Highly communicative professional with more than five years of expertise in Guest Experience. Team player with ability to both partner with other areas and work independently. Background in writing both personally to Guests and in public relation productions.

A Guest Relations Associate with a Bachelor's Degree in Psychology. Experience working in a customer service role providing an elevated level of service to patients and guests; possess the knowledge and ability to create a positive customer experience. Advanced computer skills including Epic, MS Office software (Word, Excel, PowerPoint, Outlook). Also known for fostering relationships with customers, clients, families, guests, colleagues, and management. Excellent written and verbal communication skills.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Proficient in guest relations with extensive experience in hospitality and customer service. Recognized for exceptional communication and problem-solving skills, consistently delivering outstanding guest experiences. Proven track record in building strong relationships with guests and efficiently resolving complaints. Contributed positively to team performance and overall operational success.

Jacob Rawle

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Guest Relations Associate

Media Production Intern

Security Officer

Production and Social Media Assistant

Production Assistant

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Bachelor of Arts - Communication, Organizational and Leadership Communication

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Guest Relations Associate

Media Production Intern

Security Officer

Production and Social Media Assistant

Production Assistant

Bachelor of Arts - Communication, Organizational and Leadership Communication

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