Jacob Rawle
Chicago,IL
Overview
3
3
years of professional experience
Work History
Guest Relations Associate
Shedd Aquarium
08.2024 - Current
- Promoted positive guest relations through proactive communication and attentive service.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Responded to customer requests for products, services, and company information.
- Participated in training programs to enhance product knowledge and customer service skills.
Media Production Intern
WZND Production Team
09.2023 - 05.2024
- Contributed to creative brainstorming sessions, generating innovative ideas for new projects and campaigns.
- Strengthened brand identity by producing consistent visual elements across all media channels, adhering to style guidelines provided.
- Improved overall audio quality with proper sound mixing and editing techniques during postproduction.
Security Officer
Allied Universal
11.2022 - 08.2023
- Navigated multiple online databases to determine the acceptance of individuals onto the premise
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
Production and Social Media Assistant
Esports Club
09.2021 - 05.2022
- Created engaging content to keep social media channels updated and on brand.
- Developed captivating visual content using graphic design tools for enhanced aesthetic appeal across all channels.
- Boosted customer engagement through regular posting of relevant and interactive content on various social media platforms.
- Identified opportunities and scheduled daily posts promoting company brand, events and special offers.
Production Assistant
Film and Television Club
09.2021 - 05.2022
- Coordinated talent scheduling and transportation, ensuring punctual arrival on set.
- Facilitated communication between cast members and crew, allowing for efficient problem-solving during shoots.
- Supported post-production teams by organizing footage and logging detailed notes for editing purposes.
Education
Bachelor of Arts - Communication, Organizational and Leadership Communication
Illinois State University
Normal, IL05.2024
Skills
- Video Editing
- Adobe Creative Suite
- Sound Mixing
- Microsoft office
- Social Media
- Customer Engagement
- Customer Service
Timeline
Guest Relations Associate
Shedd Aquarium
08.2024 - Current
Media Production Intern
WZND Production Team
09.2023 - 05.2024
Security Officer
Allied Universal
11.2022 - 08.2023
Production and Social Media Assistant
Esports Club
09.2021 - 05.2022
Production Assistant
Film and Television Club
09.2021 - 05.2022
Bachelor of Arts - Communication, Organizational and Leadership Communication
Illinois State University
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