Overview
Work History
Education
Skills
Timeline
Generic

Jacob Rawle

Chicago,IL

Overview

3
3
years of professional experience

Work History

Guest Relations Associate

Shedd Aquarium
08.2024 - Current
  • Promoted positive guest relations through proactive communication and attentive service.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Responded to customer requests for products, services, and company information.
  • Participated in training programs to enhance product knowledge and customer service skills.

Media Production Intern

WZND Production Team
09.2023 - 05.2024
  • Contributed to creative brainstorming sessions, generating innovative ideas for new projects and campaigns.
  • Strengthened brand identity by producing consistent visual elements across all media channels, adhering to style guidelines provided.
  • Improved overall audio quality with proper sound mixing and editing techniques during postproduction.

Security Officer

Allied Universal
11.2022 - 08.2023
  • Navigated multiple online databases to determine the acceptance of individuals onto the premise
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.

Production and Social Media Assistant

Esports Club
09.2021 - 05.2022
  • Created engaging content to keep social media channels updated and on brand.
  • Developed captivating visual content using graphic design tools for enhanced aesthetic appeal across all channels.
  • Boosted customer engagement through regular posting of relevant and interactive content on various social media platforms.
  • Identified opportunities and scheduled daily posts promoting company brand, events and special offers.

Production Assistant

Film and Television Club
09.2021 - 05.2022
  • Coordinated talent scheduling and transportation, ensuring punctual arrival on set.
  • Facilitated communication between cast members and crew, allowing for efficient problem-solving during shoots.
  • Supported post-production teams by organizing footage and logging detailed notes for editing purposes.

Education

Bachelor of Arts - Communication, Organizational and Leadership Communication

Illinois State University
Normal, IL
05.2024

Skills

  • Video Editing

  • Adobe Creative Suite

  • Sound Mixing

  • Microsoft office

  • Social Media

  • Customer Engagement

  • Customer Service

Timeline

Guest Relations Associate

Shedd Aquarium
08.2024 - Current

Media Production Intern

WZND Production Team
09.2023 - 05.2024

Security Officer

Allied Universal
11.2022 - 08.2023

Production and Social Media Assistant

Esports Club
09.2021 - 05.2022

Production Assistant

Film and Television Club
09.2021 - 05.2022

Bachelor of Arts - Communication, Organizational and Leadership Communication

Illinois State University

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Jacob Rawle