JACOB RAZOUKI
Sterling Heights,MI
Summary
Motivated Business Administration and Management graduate and experienced business owner with a strong work ethic in building and leading sales growth. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
5
5
years of professional experience
Work History
Franchisee
Total By Verizon
02.2024 - Current
- Strategic management of franchise operations to ensure alignment with brand standards and maximize profitability
- Implementation of efficient operational processes to streamline workflow and enhance customer satisfaction
- Effective leadership in hiring, training, and supervising staff to maintain a high level of service quality and drive sales performance
- Rigorous financial management, including budgeting, expense control, and revenue optimization strategies
- Development and execution of marketing initiatives to increase brand awareness and drive customer acquisition
- Maintenance of strong relationships with stakeholders, including Verizon representatives, to ensure compliance and support business growth initiatives.
Owner and Property Manager
JIR Properties
08.2023 - Current
- Actively acquiring, managing, and optimizing real estate investments to maximize returns and portfolio growth
- Overseeing day-to-day property management operations, including leasing, maintenance, and tenant relations
- Implementing innovative marketing strategies to attract and retain tenants, minimizing vacancies and optimizing rental income
- Conducting ongoing financial analysis to evaluate investment performance and identify areas for improvement
- Negotiating lease agreements, contracts, and vendor services to ensure cost-effectiveness and compliance with regulations
- Proactively maintaining properties to high standards through regular inspections and strategic maintenance planning
- Providing exceptional customer service to tenants, promptly addressing inquiries and resolving issues to ensure satisfaction and retention.
Operations and Business Development Manager
JIR Contracting
09.2020 - Current
- Spearheaded business development initiatives to expand client base and increase revenue streams.
- Led operations management activities, optimizing efficiency and productivity across project lifecycles.
- Implemented strategic planning processes to align business objectives with operational capabilities.
- Cultivated and maintained relationships with key stakeholders, including clients, vendors, and subcontractors.
- Oversaw project scheduling, resource allocation, and budget management to ensure project success and profitability.
- Developed and implemented quality control measures to uphold industry standards and exceed client expectations.
- Implemented robust recruitment and retention strategies to attract and retain top-tier talent, fostering a skilled and motivated workforce essential for project success and company growth.
Partner and Franchisee
Wild Bill’s Tobacco
09.2019 - Current
- Comprehensive oversight of store location and daily operations to ensure smooth functioning and optimal performance
- Effective recruitment, hiring, and training of staff, resulting in a highly motivated team and increased sales performance
- Accurate management of inventory through meticulous ordering and documentation of products and sales data, minimizing stockouts and overstock situations
- Implementing financial controls to manage expenses, monitor budgets, and maximize profitability
- Creative merchandising strategies implemented to enhance product visibility and drive upselling opportunities, leading to increased revenue.
Education
Bachelor of Science in Business Administration - Management
Mike Ilitch School of Business, Wayne State University
Detroit, MI12.2023
Skills
- Critical thinking, emotional intelligence, and analytical skills
- Operations Management
- Training Oversight
- Schedule Coordination
- Performance Analysis
- Business Development
- Teamwork and Collaboration
- Decision-Making
- Customer Service Management
- Effective leader
- Relationship Building
- Brand Compliance and Franchise Relations
Community Service
Active Church member and volunteer.
Languages
English
Arabic
Chaldean
Timeline
Franchisee
Total By Verizon
02.2024 - Current
Owner and Property Manager
JIR Properties
08.2023 - Current
Operations and Business Development Manager
JIR Contracting
09.2020 - Current
Partner and Franchisee
Wild Bill’s Tobacco
09.2019 - Current
Bachelor of Science in Business Administration - Management
Mike Ilitch School of Business, Wayne State University