Jacob Rhein

• Improved client coping strategies with evidence-based therapeutic techniques.
• Developed individualized treatment plans by assessing clients' needs and goals.
• Implemented therapeutic interventions to promote emotional well-being.
• Conducted assessments to identify clients' mental health challenges as well substance use based needs.
• Provided trauma informed care
• Counseling under the following areas:

- Self esteem

- Spiritual Connection

- Anger management

- Facilitate, direct and lead educational, peer lead and even counseling based groups: open processing, self esteem, and grief and loss.

• Assisted clients in setting realistic goals, developing action plans, and monitoring progress towards achievement.
• Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
• Educated clients on available community resources, fostering a sense of empowerment and self sufficiency.
• Guided clients in developing skills and strategies for dealing with problems.
• Improved client satisfaction through consistent communication, empathy, and understanding of their unique challenges.

w My essential job function while working for UCP was to support individuals with varying developmental disabilities such as Autism, Cerebral Palsy, and Down Syndrome in their pursuit of independence. I accomplished this through orchestrating different classrooms at the day program, planning activities that challenge individuals physically and cognitively, and foster community integration. Additional responsibilities I held at UCP were bathroom supply and distribution management, completing session documentation and monthly reports, and providing additional support to staff and facilities when necessary.

• Promoted language development through engaging storytelling sessions.
• Observed student behaviors and provided feedback for tailored instructional strategies.
• Supported children's social and emotional development by fostering a nurturing classroom environment.
• Organized educational materials and resources, creating an inviting learning space.
• At Mitchell Woods, I functioned as an assistant teacher to the lead staff. I would support teachers by helping during naptime, free play, story time, and lunch. While at this position, I learned patience and flexibility.
• Supervised children during in-classroom activities and on playground.
• Engaged and entertained children through recreational and educational activities.
• Interacted with children one-on-one and in small groups to enhance and support learning activities.
• Supported children's social and emotional development by encouraging understanding of others and positive self-concepts.

• Guided campers in developing social skills, fostering friendships and teamwork.
• Designed creative activities by incorporating camper interests for maximizing engagement.
• Conducted regular checks for identifying potential hazards to ensure camper safety.
• Encouraged participation through interactive discussions to build camper enthusiasm.
• This position was held from the summers of 2014 - the summers of 2017.
• Collaborated with fellow counselors by sharing ideas, improving camp experiences.
• Worked with children of varying age, interest, skill, and developmental levels.
• Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
• Led groups of children safely through variety of camp activities.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Prepared merchandise for sales floor by pricing or tagging.
• Helped customers locate products and checked store system for merchandise at other sites.

• Prepared merchandise displays to promote sales and attract customers.
• Maintained cleanliness and safety standards, ensuring pleasant shopping atmosphere.
• Increased store organization with regular restocking and tidying of merchandise.
• Delivered prompt checkout service by operating cash register and processing transactions.
• Maintained general knowledge of departments to help customers quickly locate products and merchandise.
• Conducted inventory checks to maintain accurate stock levels.
• Increased customer satisfaction by providing exceptional service and promptly addressing concerns.