Jacob Rhoad
Aiken,SC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
8
8
years of professional experience
Work History
Bartender
Mellow Mushroom
11.2021 - Current
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
Customer Service Representative
Duke Energy
04.2021 - 12.2021
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Server
Chili's Bar And Grill
02.2019 - 06.2020
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Certified Nursing Assistant
Laurel Baye Healthcare
05.2016 - 09.2016
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
- Built rapport with patients and families, providing emotional support during difficult times.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
Education
No Degree - Nursing
University of South Carolina Salkehatchie
Allendale, SCNo Degree - Nursing
Aiken Technical College
Graniteville, SCCertified Nursing Assistant Certification - CNA Certification
Orangeburg Calhoun Technical College
Orangeburg, SC05.2016
Skills
- Menu Memorization
- Suggestive Selling
- Data Entry
- Complaint Resolution
- Guest Engagement
- Care Plan Implementation
- Quality Assurance
- Call Management
- Account Updating
- Product Knowledge
- Client Relations
- Customer Service
Timeline
Bartender
Mellow Mushroom
11.2021 - Current
Customer Service Representative
Duke Energy
04.2021 - 12.2021
Server
Chili's Bar And Grill
02.2019 - 06.2020
Certified Nursing Assistant
Laurel Baye Healthcare
05.2016 - 09.2016
No Degree - Nursing
University of South Carolina Salkehatchie
No Degree - Nursing
Aiken Technical College
Certified Nursing Assistant Certification - CNA Certification
Orangeburg Calhoun Technical College
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