Summary
Overview
Work History
Education
Skills
Timeline
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Jacob Rhoades

Huxley,IA

Summary

Resourceful Assistant Manager known for high productivity and efficient task completion. Specialized skills include team leadership, operational management, and customer service excellence. Excel in communication, problem-solving, and time management, ensuring smooth operations and positive team dynamics.

Overview

6
6
years of professional experience

Work History

Assistant Manager

Shoe Carnival
Ankeny, IA
10.2023 - Current
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Recruited and trained new employees to meet job requirements.
  • Maintained up-to-date knowledge of company products and services.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Managed customer service inquiries and complaints in a timely manner.

Stocker

Costco
Ankeny, IA
12.2022 - 08.2023
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Maintained effective team member communication.
  • Greeted customers and directed to requested products.
  • Answered customer questions and provided detailed product information.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
  • Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
  • Helped customers locate desired items and transfer oversized items to vehicles.
  • Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.

Daycare Assistant Teacher

Storytime Childcare And Learning Center
Maxwell, IA
06.2022 - 12.2022
  • Assisted children with regular handwashing and wiped down hard surfaces often to minimize germ spread.
  • Arrived at assigned areas on time, prepared, and ready to work.
  • Complied with strict safety and organizational regulations, policies, and procedures.
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Maintained effective schedule balance between rest periods, active play, and instruction.
  • Applied positive behavior management techniques to enhance social interactions and emotional development.
  • Met with parents about daily activities, positive developments, and issues.
  • Documented and reported behavior issues or accidents to parents, minimizing future problems.

Assistant Manager

Kum And Go
Huxley, IA
08.2019 - 07.2022
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Created employee schedules to align coverage with forecasted demands.

Education

High School -

Collins-Maxwell High School
Maxwell, IA
05.2014

Skills

  • Customer service
  • Employee training
  • Inventory management
  • Conflict resolution
  • Team building
  • Product knowledge
  • Cash handling
  • Operational efficiency
  • Time management
  • Multitasking
  • Adaptability

Timeline

Assistant Manager

Shoe Carnival
10.2023 - Current

Stocker

Costco
12.2022 - 08.2023

Daycare Assistant Teacher

Storytime Childcare And Learning Center
06.2022 - 12.2022

Assistant Manager

Kum And Go
08.2019 - 07.2022

High School -

Collins-Maxwell High School

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Jacob Rhoades