Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jacob Riddle

Jacksonville,FL

Summary

Dynamic operations professional with versatile skills in delivery, project management, complex problem-solving, and customer service. Skilled in working under pressure and adapting to new situations. Recognized for exceptional conflict resolution, time management, high quality performance, and attention to detail. Strong work ethic, adaptability, and interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Works great alone or with others and consistently exceeds expectations.

Overview

5
5
years of professional experience

Work History

Operations Agent

Best Buy, Geek Squad
06.2025 - Current
  • Enhanced customer satisfaction with timely resolution of issues, clear communication, and follow-up on concerns.
  • Verified accuracy of orders prior to scheduled delivery dates and corrected errors by adding or removing products or services as necessary.
  • Supported strategic planning efforts by providing input on operational considerations such as staffing levels and resource allocation.
  • Supervised company and third-party inventory, product, and service history by conducting regular audits, documenting operational incidents, and reporting findings for continuous improvement initiatives.
  • Fostered a culture of continuous improvement within the team by promoting teamwork and communication among staff, and actively soliciting feedback on processes and performance metrics to identify areas for potential enhancement.
  • Oversaw daily scheduling for personnel, equipment utilization, and workflow coordination to maximize efficiency without compromising quality or safety standards.
  • Trained and developed new hires to drive efficient performance by teaching and emphasizing key skills, procedures and performance optimization strategies from day one.

Delivery Agent

Best Buy, Geek Squad
03.2024 - 06.2025
  • Enhanced customer satisfaction by ensuring timely and accurate delivery of product, and upselling additional products or services as necessary to thoroughly fulfill customer needs.
  • Maintained excellent communication with customers, providing updates on delivery status and resolving customer complaints professionally by providing prompt solutions or escalating issues when necessary.
  • Conducted thorough vehicle inspections before each shift, identifying potential maintenance issues to prevent breakdowns or accidents on the road.
  • Safely navigated constantly changing weather conditions and traffic situations to guarantee the well-being of product, persons, and vehicles.
  • Received recognition for exceptional punctuality and dedication to meeting tight deadlines consistently throughout employment tenure.
  • Fostered positive relationships with clients through courteous interactions during pickups and deliveries.
  • Managed paperwork accurately, including maintaining detailed records of deliveries, signatures, and other relevant information.
  • Detected damages and discrepancies in product shipments with careful inspections and close monitoring.

Warehouse Lead

Best Buy
06.2022 - 03.2024
  • Managed daily warehouse operations, loading, unloading, and sorting product to ensure accurate and efficient shipments, returns, and transfers.
  • Collaborated with other departments to address any issues or discrepancies in orders, ensuring smooth communication across teams.
  • Increased accuracy in inventory tracking through meticulous record-keeping and routine audits, identifying and correcting variances accordingly.
  • Optimized space utilization within the warehouse by regularly reorganizing storage layouts based on inventory needs.
  • Established efficient loading and unloading procedures for incoming shipments, reducing wait times for trucks at the dock area.
  • Assisted in the recruitment and onboarding of new employees, facilitated cross-training amongst team members to enhance overall skillsets and improve staff flexibility, and delegated personnel accordingly to optimize department productivity.
  • Completed opening and closing duties to facilitate business operations.
  • Counted cash on hand at shift change to determine shortages or overages and prepare bank deposit statements.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations and environments.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.

Assistant Manager

Amazing Thai
05.2021 - 02.2023
  • Enhanced customer satisfaction by addressing and resolving complaints requiring management-level escalation promptly and professionally.
  • Assisted host, waitstaff, and bussers during exceptionally busy times such as dinner hour.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Established rapport with guests through personalized interactions that led to consistent repeat business.
  • Expanded restaurant's reputation for exceptional service by consistently exceeding customer expectations through attentive care.
  • Streamlined communication between front-of-house and kitchen staff to improve order accuracy, speed of service, and customer satisfaction.

Fulfillment Associate

Amazon
03.2021 - 05.2021
  • Operated handheld scanners to track merchandise throughout fulfillment process.
  • Located merchandise from shelves and storage areas to fill orders.
  • Gathered and organized merchandise for distribution into appropriate envelopes, boxes, or pallets.
  • Assisted in picking and loading process as required by business needs by efficiently picking and assembling orders.
  • Verified items correctly matched to sales check for packaging and shipment.
  • Unloaded merchandise from trucks and moved to designated areas for inspection and stocking.
  • Organized boxes or bags and palletized orders based on carrier method.
  • Wrapped and moved pallets to designated corner area.
  • Demonstrated great teamwork skills with staff members involved in production and transport.
  • Printed accurate labels and applied to boxes, crates, and containers prior to shipment.

Education

Associate of Arts -

St. Johns River State College
Palatka, FL
12-2019

Skills

  • 1 years 26' DOT experience
  • Operational Efficiency
  • Teamwork and Collaboration
  • Conflict Resolution
  • Effective Time Management
  • Attention to detail
  • Complex Problem-solving
  • Reliability
  • Excellent Verbal and Written Communication
  • Team Leadership
  • Adaptability and Flexibility
  • Customer Needs Assessment
  • Self Motivation

Timeline

Operations Agent

Best Buy, Geek Squad
06.2025 - Current

Delivery Agent

Best Buy, Geek Squad
03.2024 - 06.2025

Warehouse Lead

Best Buy
06.2022 - 03.2024

Assistant Manager

Amazing Thai
05.2021 - 02.2023

Fulfillment Associate

Amazon
03.2021 - 05.2021

Associate of Arts -

St. Johns River State College

Similar Profiles

CREATE PROFILE