Jacob Riley
Crestview,FL
Summary
Forward-thinking project management specialist confident in leading team members, managing schedules and coordinating resources. Keeps projects on-track with decisive supervision and quick problem-solving. Persuasive in communicating and negotiating with internal team members, vendors and other stakeholders. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
20
20
years of professional experience
Work History
Store Project Coach
WALMART, Walmart
Bentonville , AR
2015.12 - Current
- Identified project needs by reviewing project objectives and schedules.
- Monitored performance of project team members to provide performance feedback.
- Conferred with project personnel to identify and resolve problems.
- Proposed, reviewed and approved modifications to project plans.
- Developed and updated project plans to document objectives, technologies, schedules and funding.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Planned and completed group projects, working smoothly with others.
- Created project status presentations for delivery to customers or project personnel.
Grocery Store Associate
Wal-Mart Supercenter
Crestview , FL
2003.07 - 2015.12
- Answered questions and inquiries per shift regarding products, prices and availability.
- Checked delivered merchandise and order information to verify shipment accuracy.
- Followed company guidelines for cleaning and sanitizing work surfaces and equipment.
- Cleaned shelves and restocked with new inventory when products stock ran low.
- Escorted customers to appropriate aisles or shelves to assist with purchasing decisions.
- Followed instructions to properly arrange merchandise items.
- Contributed to front-end team success, assisting manager and co-workers with diverse daily tasks.
- Examined grocery products to immediately remove from stock expired or spoiled items, adhering to "first in, first out" rule.
- Notified management of customer or employee accidents.
- Reviewed tags on product shelves and made requested pricing changes.
- Identified and quickly handled spill clean-up.
- Created and built product displays to engage customers through visual merchandising.
- Received and unloaded new products upon delivery, checking for damage and order accuracy.
- Maintained and organized store displays to enhance product visibility and expedite product location activities.
- Pulled items from stock using lift equipment and added to shelves or bins.
- Organized store by returning merchandise to proper areas and restocked displays.
- Greeted customers to determine wants or needs.
- Cleaned shelves, counters and tables to maintain organized store.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Answered store and merchandise questions and led customers to wanted items.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Recommended, selected and located merchandise based on customer desires.
- Placed special orders or called other stores to find desired items.
- Recommended merchandise to customers based on needs and preferences.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Ticketed, arranged and displayed merchandise to promote sales.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Described merchandise and explained use, operation and care.
Education
Bachelor of Science - Information Technology / Cybersecurity
Southern New Hampshire University
Hooksett, NH01.2025
Associate of Science - Information Technologies
Southern New Hampshire University
Hooksett, NH12.2023
High School Diploma -
Crestview High School
Crestview, FL06.2003
Skills
- Project Management
- Creative Thinking
- Status Updates
- Complex Problem Solving
- Performance Monitoring
- Conflict Resolution
- Work Planning and Prioritization
- Verbal and Written Communication
- Team Leadership
- Technical Presentations
- Documentation and Reporting
- Quality Assurance
- Relationship Building
- Staff Management
- Idea Development and Brainstorming
- Deadline Driven
- Team Collaboration
- Phone and Email Etiquette
- Detail Oriented
Timeline
Store Project Coach
WALMART, Walmart
2015.12 - Current
Grocery Store Associate
Wal-Mart Supercenter
2003.07 - 2015.12
Bachelor of Science - Information Technology / Cybersecurity
Southern New Hampshire University
Associate of Science - Information Technologies
Southern New Hampshire University
High School Diploma -
Crestview High School
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