Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jacob Ritter

Rossville

Summary

Field Service Technician with expertise in troubleshooting electronics and providing technical support. Demonstrated success in training customers and junior technicians to enhance equipment performance and satisfaction. Extensive experience in managing installation, repair, and maintenance tasks, with a strong ability to diagnose issues and implement effective solutions. Flexible and adaptable to varying work schedules and shifts.

Overview

11
11
years of professional experience

Work History

Field Service Technician

Astec
Chattanooga
02.2018 - Current
  • Documented service activities and maintained accurate records of repairs.
  • Performed on-site installation, routine maintenance and minor to major repairs to systems.
  • Trained customers on equipment after installation.
  • Calibrated instruments, controls and equipment to test function and evaluate performance.
  • Performed troubleshooting on electronic circuits and systems.
  • Assisted with training of junior technicians in proper installation techniques and safety protocols.
  • Reviewed blueprints and manuals to repair and restore optimal functionality.
  • Handled telephone support calls to determine issues and provide solutions.

Commercial Parts Professional

Advance Auto Parts
Fort Oglethorpe
01.2015 - 02.2018
  • Maintained inventory accuracy through regular stock checks and organization.
  • Collaborated with team members to ensure efficient store operations and customer service.
  • Monitored competitor activities including product launches, promotions, and pricing strategies.
  • Provided technical support to customers with inquiries about parts and services.
  • Analyzed sales data to identify opportunities for growth in specific markets.
  • Prepared quotes for potential clients based on their part requirements.
  • Organized promotional events such as trade shows and open houses.

Education

High School Diploma -

Lakeview FortOglethorpe HighSchool
Fort Oglethorpe, GA
08-2012

Skills

  • Troubleshooting electronics
  • Customer relationship management
  • Technical support
  • Problem solving
  • Customer training

Timeline

Field Service Technician

Astec
02.2018 - Current

Commercial Parts Professional

Advance Auto Parts
01.2015 - 02.2018

High School Diploma -

Lakeview FortOglethorpe HighSchool

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