Jacob Rivera
BALTIMORE,MD
Summary
Customer Service Associate with expertise in cash handling and effective resolution of customer complaints. Managed high volumes of inbound calls while maintaining strong relationships with clients through active listening and multitasking. Committed to enhancing customer satisfaction and driving company success through proactive communication and teamwork.
Overview
4
4
years of professional experience
Work History
Overhead Door Technician
Miller overhead door company
BALTIMORE, MD
09.2026 - Current
- Installed overhead doors, tracks, springs, and hardware for Miller Overhead Door Company customers.
- Repaired broken springs, cables and hinges on overhead doors.
- Adjusted spring tension, track alignment, and door balance for smooth operation.
- Replaced damaged panels with custom-made ones to match existing design of the door system.
- Calibrated alignment sensors so that they are properly aligned with the floor when the door is closed.
- Loaded trucks with tools, parts, and replacement hardware before service routes.
- Followed safety procedures while handling heavy doors and powered equipment.
- Replaced batteries in remote controls to ensure proper operation of overhead doors. in order to restore its functionality.
Car porter
DARCARS Toyota Baltimore
BALTIMORE, MD
07.2025 - 05.2026
- Shuttled customer cars between service lanes, detail area, and delivery spaces
- Parked, retrieved, and staged Toyota vehicles to maintain organized dealership lot
- Moved new and used vehicles for sales, test drives, and showroom display
- Inspected vehicles for cleanliness, fuel level, and visible damage to ensure quality standards before movement
- Organized keys, tags, and parking locations for dealership inventory
- Maintained safe driving practices on dealership grounds and public roads
- Communicated with team members to coordinate vehicle placement and lot readiness
- Checked tire air pressure and tread depth for safety.
- Cleaned and disinfected vehicle interiors to enhance customer experience and vehicle presentation.
Customer Service Representative
Royal Farms
BALTIMORE, MD
05.2023 - 06.2025
- Welcomed guests warmly at the entrance and resolved questions at Royal Farms checkout counters.
- Cultivated customer relationships, fostering loyalty and encouraging repeat business.
- Welcomed guests and provided prompt assistance with inquiries at Royal Farms checkout counters.
- Resolved customer complaints with patience and understanding, ensuring a positive experience.
- Prepared hot food and beverage orders following Royal Farms service standards.
- Assisted team members with opening, closing, and daily store tasks.
- Maintained clean counters, dining areas, and restrooms during shifts.
Education
Reginald F Lewis High
Baltimore, MDSkills
- Inventory coordination
- Order processing
- Cash handling
- POS systems
- Complaint resolution
- Conflict resolution
- Effective communication
- Customer relationship management
Timeline
Overhead Door Technician
Miller overhead door company
09.2026 - Current
Car porter
DARCARS Toyota Baltimore
07.2025 - 05.2026
Customer Service Representative
Royal Farms
05.2023 - 06.2025
Reginald F Lewis High