Jacob Robinette

Sonic

10.2017 - Current

Improved customer satisfaction by addressing and resolving complaints promptly.
Streamlined store operations for increased efficiency, implementing new processes and procedures.
Developed strong working relationships with staff, fostering a positive work environment.
Increased sales through effective merchandising strategies and targeted promotions.
Accurately managed Weekly PnL reports.
Conducted hiring orientation for over 30 new employees.
Trained over 100 new hires to be proficient in various work positions.
Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Maintained a clean, safe, and organized store environment to enhance the customer experience.
Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Trouble shot simple repairs of malfunctioning systems.
Serviced and maintained various equipment needed for daily functioning.
Serve Safe Certified
Consistently passed routine audits and health inspections.
Increased sales at store location by 18% within one fiscal year.
Gained 9 months of Operator experience, and expertise in all job roles.
Implemented staff training programs, enhancing product knowledge and improving customer service skills.
Managed inventory levels to minimize stockouts while reducing overhead costs.
Conducted employee performance evaluations, providing constructive feedback for growth and development.