Jacob Robledo
Salt Lake City,UT
Summary
Proven skills in increasing customer engagement and business visibility in online searches through successful SEO approaches. Experienced in developing marketing initiatives, increasing business success and boost sales. Excellent analytical, organizational and decision-making abilities. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Digital Marketing Coordinator
Deseret News
11.2021 - Current
- Worked with multiple clients on their marketing campaigns such as Google ads, social media ads, programmatic ads, and email marketing
- Helped maintain Multiple Clients Websites Through WordPress.
- Optimized client's website to improve engine ranking, user experiences and conversion rates.
- Helped Create Social Media and Programmatic ads Creatives for Clients Marketing Campaigns
- Helped collaborate with team members along with the Client to create Solutions to their Marketing Strategy.
- Developed digital marketing strategies by creating and implementing plans to reach and engage target audiences.
- Helped create proposals for new customers and provide alternative options for their marketing needs
- Created emails for email blast campaigns through Mailchimp and Site Impact
- Created reports for the client through Google Studio and Tap Clicks
- Helped create Landing Pages for Ad Campaigns Using Instapage and Unbounce
- Know how to use Google Ads, Google Ads Manager 360, Facebook Ads, Trade Desk, Site Impact and Mailchimp for running digital marketing campaigns.
- Used Adobe Creative Suite to design promotional materials, search engine marketing advertisements and mobile advertisements.
Digital Marketing Specialist
Arete Pest Control
03.2021 - 08.2021
- Maintained Business Website Through WordPress
- Optimized company website to improve engine ranking, user experiences and conversion rates.
- Created customized marketing materials to increase product awareness.
- Completed keyword research and analyzed competitor SEO and PPC campaigns to identify gaps and opportunities.
- Managed Google ads and tracked Google Analytics data
- Created social media content with innovative brand messaging to support new product launches.
- Created and deployed social media content, engaged with target audiences and boosted reach with strategic ad placements.
Digital Marketing Freelancer
Evo Medias
04.2020 - Current
- Strengthened brand communication with in-depth analyses of competitors, market and economic changes.
- Optimized website content and images to improve search engine rankings.
- Developed and deployed content marketing strategies to improve organic search traffic.
- Researched and analyzed industry trends to inform search marketing strategies.
- Maximized strategic approaches by keeping close eye on performance and making appropriate adjustments.
- Helped clients develop website portals and social media pages to promote businesses.
- Completed keyword research and analyzed competitor SEO and PPC campaigns to identify gaps and opportunities.
- Created Video and Photo Content for Customers Websites and Social Media platforms.
- Increased clients business digital footprint significantly through SEO.
- Increased Traffic to client's websites and achieved the objective for users to leave information to receive services from the business.
Digital Marketing Manager
Marbella Landscaping
01.2020 - 03.2021
- Maintained their WordPress website content with additional pages and SEO optimization
- Managed their WordPress website
- Applied SEO keyword research to help reach near the top 10 listing on Google maps by using SEMRush
- Took photos and videos of projects
- Managed Google ads and Analytics
- Developed and implemented successful digital marketing campaigns to drive customer engagement and increase brand awareness.
- Monitored trends in digital marketing landscape and adjusted strategies accordingly.
- Devised content strategy to effectively engage target audiences.
- Managed Social Media uploading photos and video content
- Launched ads on Google Ads, YouTube, Facebook and Instagram
- Created marketing campaigns and Advertising landing pages
- Graphic designer for business promotional items
- Improved website visibility through development and implementation of SEO strategies.
Call Center Representative
Vivint Smart Home
06.2019 - 02.2020
- Worked as moves specialists, with moving services from one point to another
- Assisted customers making payment
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Leveraged sales expertise to promote products and capitalize on upsell opportunities.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Graphic Designer
Anderson Monogram
09.2018 - 03.2019
- Prepared designs from clients to be printed and submitted the art work to get burned on to the screen printing machine
- Created and designed logos for clients and worked with the client to their preferences
- Made invoices for clients with their designs on their products to help them see the final results
- Used Adobe products such as Illustrator and Photoshop
- Developed creative design for print materials, brochures, banners, and signs.
- Developed creative design for print materials, banners and signs.
- Created digital image files for use in digital and traditional printing methods.
- Researched trends and projected industry changes to capitalize on emerging opportunities.
Call Center Agent
Sykes Enterprises
03.2018 - 03.2019
- Served as first point of contact and technical resource for all customer inquiries and issues
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed customer profiles opened new credit card accounts, policies, products and processed payments submitted via telephone, mail, and internet
- Opened/closed credit card accounts to process or stop payments while providing navigational assistance with online and mobile banking
- Effectively use a variety of computer programs to access customer details and databases, and research options
- Provided outstanding assistance to customers for banking transactions and services to increase customer satisfaction
Education
Bachelor of Science - Professional Studies
Brigham Young University - Idaho
Rexburg, ID04.2021
GED -
New Braunfels High School
New Braunfels, TX05.2012
Skills
- Content Strategy
- Paid Search Strategy
- Display Advertising
- Website Copy
- Client Relations
- Customer Relationship Management (CRM)
- Programmatic
- Teamwork
- Marketing Strategy
- Google Ads
- Paid Media
- HTML
- E-Commerce
- Copywriting
- Adobe Illustrator
- Social Media Marketing
- Digital Marketing
- Client Meetings
- Email Marketing Campaign
- Web Content Management
- Keyword Optimization
- Social Media Digital Marketing
- Email Blasts
- Google AdWords
- Customer Engagement
- Video Editing
- Pixel
- Entrepreneurial Work Ethic
Languages
Spanish
Professional Working
Timeline
Digital Marketing Coordinator
Deseret News
11.2021 - Current
Digital Marketing Specialist
Arete Pest Control
03.2021 - 08.2021
Digital Marketing Freelancer
Evo Medias
04.2020 - Current
Digital Marketing Manager
Marbella Landscaping
01.2020 - 03.2021
Call Center Representative
Vivint Smart Home
06.2019 - 02.2020
Graphic Designer
Anderson Monogram
09.2018 - 03.2019
Call Center Agent
Sykes Enterprises
03.2018 - 03.2019
Bachelor of Science - Professional Studies
Brigham Young University - Idaho
GED -
New Braunfels High School