Jacob Robles
Manteca,CA
Summary
Dynamic professional with a proven track record at Baymont By Wyndham, excelling in scheduling and communication. Expert in document management and file organization, enhancing operational efficiency. Recognized for cultivating strong client relationships and implementing process improvements that significantly boosted customer satisfaction. Adept at mentoring and training, fostering a collaborative work environment.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Office Secretary
Baymont By Wyndham
01.2023 - Current
- Managed front desk operations, ensuring efficient guest check-in and check-out procedures.
- Coordinated communication between departments to facilitate smooth operational workflows.
- Utilized property management systems to maintain accurate guest records and reservations.
- Assisted in training new staff on office protocols and customer service best practices.
- Responded promptly to guest inquiries, enhancing overall customer satisfaction through effective communication.
- Provided excellent customer service through prompt response to inquiries, resolving issues quickly and professionally.
Real Estate Agent
HomeSmart PV & Associates
01.2023 - Current
- Negotiated favorable terms for clients, enhancing satisfaction and facilitating smooth transactions.
- Developed comprehensive market analysis reports to inform pricing strategies and client decisions.
- Cultivated strong relationships with clients, leading to repeat business and referrals through exceptional service.
- Implemented innovative marketing strategies across digital platforms, increasing property visibility and engagement.
- Mentored junior agents, providing guidance on best practices in sales techniques and client management.
- Coordinated property showings, ensuring a professional presentation that highlighted key features to potential buyers.
Transaction Coordinator
HomeSmart PV & Associates
01.2023 - Current
- Managed transaction processes, ensuring compliance with state regulations and company policies.
- Coordinated communication between clients, agents, and third-party vendors to streamline operations.
- Reviewed and processed documents for accuracy and completeness prior to closing transactions.
- Developed and maintained a tracking system for active transactions, enhancing workflow efficiency.
- Implemented process improvements that reduced transaction turnaround time and increased client satisfaction.
Education
High School Diploma -
East Union High School
Manteca, CASkills
- Scheduling appointments
- File management
- File organization
- Reception oversight
- Verbal communication
- Document scanning
- Scheduling and calendar management
- Spreadsheet development
- Document management
- Proofreading
Affiliations
Lodi Association of REALTORS
National Association of REALTORS
Certification
- Licensed Real Estate Agent- Licensed in 2022
Timeline
Office Secretary
Baymont By Wyndham
01.2023 - Current
Real Estate Agent
HomeSmart PV & Associates
01.2023 - Current
Transaction Coordinator
HomeSmart PV & Associates
01.2023 - Current
High School Diploma -
East Union High School