Jacob Rocheleau
Rialto,CA
Summary
Reliable, Friendly, and hardworking, adept at learning and mastering new concepts and skills. Passionate about making a difference in anything I do. Self-Motivated willing to step out of my comfort zone to grow.
Overview
12
12
years of professional experience
Work History
Senior Operations Manager
Walmart
Buckeye, AZ
03.2022 - Current
- Monitored daily operations, identified areas for improvement, and created solutions to optimize workflow.
- Ensured compliance with safety regulations and company policies and procedures.
- Collaborated with cross-functional teams to develop process improvements that increased productivity.
- Created reports on key performance indicators to track progress against objectives.
- Conducted regular audits of systems and processes to detect any potential issues or risks.
- Supervised, assisted and coached other operations managers.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Mitigated business risks by working closely with staff members and assessing performance.
- Provided guidance, support, and mentorship to junior team members.
Operations Manager
Nordstrom
San Bernardino, CA
09.2020 - 03.2022
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Evaluated financial statements and reports to monitor performance to devise solutions for improvement and cost reduction.
- Conferred with subordinate managers each day to assess needs and optimize activities.
- Trained, mentored and supported high-performing team, providing regular performance review, feedback and coaching in deficient areas.
- Implemented process improvements based on identification of productivity or quality issues.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Managed daily operations, including supervising multiple team members across 3 departments.
- Implemented conflict-resolution tactics by cooperating with clients and staff to achieve team objectives.
- Established ambitious goals for employees to promote achievement and surpass business targets.
- Recruited, hired and trained new employees, including monitoring and review of individual performance.
- Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.
Assistant Manager
Nordstrom
San Bernardino, CA
03.2016 - 09.2020
- Evaluated employee performance and developed improvement plans
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency
- Cultivated customer loyalty by training team members in industry-leading service standards
- Coached and mentored employees by delivering training, guidance and performance monitoring
- Conducted Job interviews, led employee performance with constructive feedback
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership
- Enforced company policies and procedures to strengthen operational standards across departments
- Planned and prepared workflow schedules, delegating tasks for 100+ member team
- Delegated daily tasks to team members to optimize team productivity
Equipment Operator
Kohls
San Bernardino, CA
10.2015 - 03.2016
- Drove forklifts, hand trucks, cherry pickers and other equipment to move materials around the warehouse and organized according to need
- Observed all safety policies and procedures
- Worked in a fast pace environment whilst maintaining being safe
Loader
Lowes
Victorville, CA
03.2015 - 07.2015
- Assisted with loading customer orders into their vehicle like, brick, concrete, manure etc
- Made sure that all shopping carts were restocked for customers in timely manner while making sure that the parking lot was clean of any debris or trash
- Assisted in restocking departments in a fast and safe manner
- Made sure that the customer had a great experience in the store with helping them with any items they needed to find or know about
Laborer
Arizona Pipeline Co
Hesperia, CA
05.2014 - 01.2015
- Operated an asphalt roller, Back-Ho, Loader Tractor
- Made sure that projects were getting done on time and were held up to industry standards
- Performed heavy labor such as ditch digging, paving and hauling
- Attended all safety training's offered by employer to improve overall knowledge of safety measures and recognize areas requiring improvement
- Communicated with team members to coordinate efficient, safe work and meet job schedules
- Removed waste and trash from job sites before, during and after shift completion to keep work areas clean and organized
- Used picks and shovels to dig, spread and level dirt and gravel
- Collected and removed debris from work sites to maintain team productivity and minimize safety hazards
Picker Packer
Pier 1 Imports
Ontario, CA
12.2012 - 04.2013
- Used, Reach truck and Taylor Dunn equipment to transport boxes, pallets and crates through warehouse
- Assembled and prepared cartons, crates and containers to protect materials during shipment
- Operated warehouse equipment with caution and according to manufacturer instructions to reduce risk of accidents and malfunctions
- Marked and labeled containers with accurate shipping information to prevent delays
- Volunteered for additional hours and shifts during peak periods to meet tight shipping deadlines
Education
High School Diploma -
Mojave High School
Hesperia, CA05.2012
Skills
- Staff development
- Orientating and training
- Hand tool operations
- Standard operating procedures understanding
- Materials handling
- Customer service experience
- Strong work ethic
- Computer literate
- Quality control
- Solid communication skills
- Quality management systems
- Lifting up to 100 lbs
Timeline
Senior Operations Manager
Walmart
03.2022 - Current
Operations Manager
Nordstrom
09.2020 - 03.2022
Assistant Manager
Nordstrom
03.2016 - 09.2020
Equipment Operator
Kohls
10.2015 - 03.2016
Loader
Lowes
03.2015 - 07.2015
Laborer
Arizona Pipeline Co
05.2014 - 01.2015
Picker Packer
Pier 1 Imports
12.2012 - 04.2013
High School Diploma -
Mojave High School