Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Accomplishments
Certification
References
Timeline
Generic

JACOB RODDY

Morrow,Ohio

Summary

Dynamic leader with a proven track record at Speedway LLC, specializing in multi-unit operations and substantial sales growth. Achieved a 27% increase in cleanliness surveys while excelling in financial management and safety protocols. Demonstrated expertise in workforce planning and innovative problem-solving, fostering a culture of accountability and excellence. Career goals include further enhancing operational efficiencies and driving sustainable growth within the organization.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Area Leader

Speedway LLC
North West Cincinnati, USA
07.2023 - Current
  • Oversee twelve retail locations with 120+ employees
  • $26,208,000 in cash sales for 2024
  • $74,592,000 total inside sales (including cash) for 2024
  • Reduced shrink from roughly $3,600 daily to $2,900 daily
  • A 25% reduction
  • Subject matter expert for the Cincinnati/Dayton Market (126 locations) on 'CEV' Customer Experience Visit surveys
  • These surveys gauge how we treat customers at odd hours of the business day
  • My responsibilities are addressing lower performers with strategic goals, timelines and tools to succeed
  • Subject Matter Expert of 'Safety' for 126 locations
  • Weekly review of incidents that could’ve been avoided from lack of safety and proper ways to address and circumvent moving forward
  • Conducted weekly conference calls with my managers on company initiatives, marketing strategies and shout-outs for top performers
  • Q3 of 2024 my area increased cleanliness survey’s by 27% entering in to the top 12% performers in the company
  • Daily analytics of sales, margins, cash and cleanliness
  • Assuring all locations are aligned on all merchandising initiatives presented by the company
  • Conduct weekly 'Quality Visits' with managers discussing financial (P&L’s), margin opportunities, staffing, HR inquiries, disciplinary actions, bonus potentials and weekly specific content from the company
  • Closely work with Marketing on how to best deliver specific product and placement of product for each individual location
  • Asset protection
  • Investigating internal losses or external losses and creating a strategic game plan with managers on how to address, leverage and add growth
  • Working closely with Asset protection managers to ensure best practices are being followed at each location
  • Partnering closely with Account & Banking ensure financials are being processed in a timely and accurate manner
  • Any discrepancies are addressed immediately and proactively to alleviate issues
  • Ensure all training of new or tenured employees are met in accordance with company standards
  • Stressing: Culture, standards and accountability beginning with ourselves as leaders
  • Everyday embodying what it means to lead by example
  • Engage to communities in charity events
  • Making a difference in our communities to reflect a positive change
  • Assist in recruiting while partnering with recruiters to find the right candidates to fill the needs of the customers
  • Conduct & manage hiring events for the area
  • Assist in overseeing other areas as an addition to my own while the Area Leader is absent
  • Analysis of our digital facet of the business including 'Loyalty Programs' and online 'delivery Services' to ensure we’re reaching the customer base at any given time
  • Working with the digital team to make a streamlined & user friendly app for the customers but focusing on the newer generation of customers
  • Conducting, assessing and completing audits to ensure inventory/cash are accurate based on sales vs
  • Purchases
  • Working with accounting and the store manager in reviewing any discrepancies
  • Partnering with vendors to bring new & exciting product in to the locations
  • Strategically placing product where it will get the most traction for sales/visibility
  • Partnering with HR on any related issues that need guidance

General Manager

Speedway LLC
Monroe, USA
07.2022 - 06.2023
  • Operated the highest grossing sales location in the entire organization of Speedway LLC
  • Roughly, 48 million annually in sales
  • Conducted daily analysis of sales, particularly in departments that were lacking and deployed an entire staff in engaging results through teamwork and proactive collaboration
  • Ex
  • Took a bakery section that was trending (17%) in sales and grew it to +49% resulting in a +66% result
  • Oversaw the second highest sales restaurant in the company
  • Focusing on the customer’s experience to grow sales
  • Fast, friendly and in-stock to sustain customers and gain new
  • Customer obsessed
  • Focusing on greeting, fast service and always being in-stock
  • Improved sales 1.8%
  • Consistently an outperformer in metrics regarding cleanliness, cash control, sales growth and customer experience metrics
  • Efficient in inventory control and analysis
  • Analyzing sales vs
  • Waste and removing products based on concurrent data and replacing with new innovative items specific to the demographic in all categories
  • Reduced shrink by $244 per day or (30%) by specifically optimizing high loss items in areas more available for staff to monitor
  • Reduction of specific categories by item quantity to help mitigate losses
  • Schedule optimization to accommodate customers’ needs with adequate staffing while remaining in company budgets
  • Joined an 'invite only' top tier management group consisting of top: Marketing Managers, Area Leaders, Zone Director, Accounting and General Managers to discuss issues in the organization and how we will specifically address those and drive the business forward

Customer Service Representative II

Taylor Communications
08.2021 - 06.2022
  • Manage over 1,000 accounts
  • Delegation of requisitions for all of customer service
  • Have trained multiple employees on delegating requisitions properly
  • Earned high marks on six month review
  • Provide customers assistance with quoting, designs and ordering products
  • Manage gross margin profits on each individual order
  • Run inventory analysis based on specific accounts and needs of said account
  • Assist in billing and accounting of individual accounts
  • Assisted a production plant out of state with backlog on order verifications
  • Work closely with vendors & sales representatives to ensure an accurate and efficient customer experience
  • Adaptability in learning multiple online systems which are account specific
  • Process customer invoice disputes
  • Received multiple 'excellent' customer reviews on assisting customers
  • Working closely with Manager and Director for promotion path to Supervisor
  • Developed 'Action Plan' for Taylor Communications to provide clarity on specifics on engaging the client as well as how to retain and offer more services to existing clients
  • Focusing on the clients overall experience and togetherness with Taylor Communications as a whole to optimize growth and success for all of who’re or will be involved in the future success of the company

General Manager

Speedway LLC
Beavercreek/Mason, USA
01.2019 - 06.2021
  • Promoted to 'Training Manager' three weeks into being a General Manager
  • Trained & developed a multitude of assistants for the district
  • In charge of daily store operations from inventory counts/audits to scheduling weekly employee’s
  • Consistently receiving excellent scores on monthly inspections
  • Received Manager of the Quarter award for the region (130+ stores) for 4th quarter of 2020 (top 50 in the company)
  • Conducting quarterly team meetings
  • Received an A rating from the Board of Health
  • Constantly top in various metrics for the district and region
  • 51% reduction in audit gain loss
  • 68% reduction in cash loss
  • Reduced labor costs by 0.08%
  • Total operating expense reduced by 6.3%
  • Reduced turnover by 66.91% over 12 months
  • Customer first attitude
  • Ordering inventory twice a week
  • Completing daily store report paperwork
  • Receiving and managing inventory
  • Delegate tasks to ensure efficiency for staff and customers
  • Work hand-in-hand with 10+ vendors/sales associates to provide customer satisfaction
  • 'Serv Safe' registered
  • Management of Lottery including counts and consolidations
  • Daily invoices/write offs
  • Review of monthly sales reports and margins in order to identify weak and strong points
  • Writing of incident reports
  • Review of an employee’s yearly review to determine a proper raise of wages
  • Termination protocol as well as disciplinary write-ups
  • Overall daily regimen of cleaning to ensure the store is inviting and safe
  • Covered countless shifts from 1st to 3rd shift
  • Reliable, determined and loyal with proven success to be a valuable asset to a company

Freight Broker

Total Quality Logistics
Centerville, USA
04.2018 - 12.2018
  • Essential on a successful million-dollar brokerage account (Nestle Water)
  • Booked twenty – forty deliveries each week
  • Received trainee of the week award 8x out of thirteen eligible weeks
  • Received trainee of the month
  • Generated enough sales to move out of the trainee phase into sales before training was completed
  • Ability to produce my own sales while working on a national account
  • Self-accountable and driven to assure the account was running smoothly
  • Whatever it takes mentality to see the job is done right

Campaign Manager

Prospect Solutions
Moraine, USA
10.2016 - 01.2018
  • Conducted over 150 interviews
  • Generated over $200,000 in sales personally in fifteen months
  • Traveled to multiple offices in various states to help train new to experienced employees
  • Trained other offices/markets across the U.S
  • Via phone
  • Charged with responsibility of overseeing the Moraine office/market for days at a time (including meetings, interviews, managing anywhere from fifteen to twenty employees
  • Conducted individual meetings for employees which various subjects revolved around explaining and teaching the business for overall growth and development.)
  • Opportunity to conduct meetings for other offices/markets in and around the Ohio area
  • Operated teams (personal mentor) ranging from 3-10 people at a time
  • Ran exclusive test products for the country
  • Sold products ranging from $20-$300 price points
  • Personally responsible for the Moraine office/market receiving a billion dollar contract weeks earlier than the rest of the country
  • Worked with thirteen multi-million dollar clients (was top ten in country for sales at least once for ten of thirteen clients)
  • Number one in the nation in sales for three clients regularly
  • Mentor for three clients (meaning: was consistently number one in the nation in sales, duplication with sales in other people, and problem solving situations effectively/efficiently.)
  • Trained over 70+ people (including an owner of a company)
  • Participated in conferences for the top one-hundred representatives in the country
  • Received National recognition for being number one in sales for specific clients

Education

High School -

Carroll High School
01.2010

Associate’s Degree - Liberal Arts

Sinclair Community College
Dayton, Ohio

Skills

  • Consistent Professional Commitment
  • Student Mentality
  • Enthusiastic Perspective
  • Driven
  • Determination
  • Adaptable
  • Responsible
  • Effective Team Contributor
  • Leadership
  • Team management
  • Workforce planning
  • Innovation management
  • Multicultural sensitivity
  • Staff development
  • District expansion
  • Safety management
  • Financial acumen
  • Infrastructure expansion
  • Tactical business planning
  • Consulting
  • Multi-unit management
  • District growth management
  • Staffing oversight
  • Employee scheduling
  • Financial management
  • Recruiting and hiring
  • Business planning
  • Project management
  • Operations management
  • Conflict management
  • Data analytics
  • Policies and procedures
  • Productivity improvements
  • Compliance monitoring
  • Profitability optimization
  • Human resource management
  • Team development
  • Contract management
  • Information analysis
  • Vendor management
  • Sales reporting

Affiliations

  • Family donates to Breast Cancer research
  • Charity Walk & Runs
  • Getting involved in Alzheimer's events

Languages

Spanish
Elementary

Accomplishments

  • Manager of the Quarter Q4 2020 as a first year manager. Top fifty in company

Certification

  • Serv Safe Certified

References

References available upon request.

Timeline

Area Leader

Speedway LLC
07.2023 - Current

General Manager

Speedway LLC
07.2022 - 06.2023

Customer Service Representative II

Taylor Communications
08.2021 - 06.2022

General Manager

Speedway LLC
01.2019 - 06.2021

Freight Broker

Total Quality Logistics
04.2018 - 12.2018

Campaign Manager

Prospect Solutions
10.2016 - 01.2018

High School -

Carroll High School

Associate’s Degree - Liberal Arts

Sinclair Community College

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JACOB RODDY