Results-driven operations manager with expertise in team leadership, quality control, and inventory management. Committed to optimizing processes and enhancing customer satisfaction through effective training and problem-solving.
Overview
2
2
years of professional experience
Work History
Manager
Little Caesars
Lubbock, Texas
10.2023 - Current
Managed daily operations of food preparation and delivery processes.
Supervised team members to ensure adherence to quality standards.
Scheduled staff shifts to maintain optimal coverage during peak hours.
Monitored inventory levels and coordinated stock replenishment activities.
Resolved customer complaints efficiently to maintain satisfaction levels.
Conducted regular staff meetings to communicate updates and expectations.
Monitored staff performance and addressed issues.
Coached, mentored and trained team members in order to improve their job performance.
Trained employees on additional job positions to maintain coverage of roles.
Expeditor
Caprock café
Lubbock, Texas
02.2024 - 06.2025
Collaborated with kitchen staff to optimize workflow during peak hours.u
Organized the dining area for smooth service flow and customer satisfaction.
Communicated with servers to prioritize orders based on customer needs.
Implemented quality control measures to ensure food presentation met standards.
Managed supply orders and deliveries to streamline kitchen operations efficiently.
Analyzed customer requirements, identified potential problems and implemented solutions accordingly.
Confirmed guest satisfaction by monitoring company time and quality standards for each meal.
Line Cook
Spanky's Restaurant
Lubbock, Texas
02.2024 - 07.2024
Prepared ingredients and maintained cleanliness in the kitchen.
Operated kitchen equipment such as grills, fryers, and ovens efficiently.
Collaborated with team members to ensure timely food service.
Assisted in inventory management and restocked supplies as needed.
Maintained safety standards by adhering to sanitation guidelines diligently.
Adapted quickly to changing menus and special dietary requests from customers.
Communicated effectively with servers regarding order specifications and timing.
Cooked multiple orders simultaneously during busy periods.
Managed multiple tasks simultaneously while remaining organized in a fast-paced environment.
Operated fryers and grills according to instructions to maintain safety and food quality.
Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
Set up workstations with needed ingredients, utensils and cooking equipment.
Communicated effectively with other staff members regarding orders and menu changes.
Cleaned food preparation areas, cooking surfaces, and utensils.
Performed basic knife skills such as dicing onions or slicing meats.
Kept stations stocked and ready for use to maximize productivity.
Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.
Followed health and safety standards to ensure safe working environment for employees and customers alike.
Restocked food items throughout shift to prepare necessary ingredients for cooking and timely service.