Jacob Rodriguez
El Paso Tx
Summary
Dynamic professional with a strong background in customer service at The Glazy Donut Co. and conflict resolution as a Baseball Umpire. Proven ability to maintain composure under pressure while ensuring transaction accuracy and fostering positive relationships. Skilled in effective communication and team collaboration, enhancing customer satisfaction and operational efficiency.
Overview
2
2
years of professional experience
Work History
Baseball Umpire
Ponder Park League / Horizon League
02.2024 - Current
- Enforced rules and regulations to ensure fair play during games.
- Communicated effectively with players, coaches, and spectators to resolve disputes.
- Maintained focus and composure under pressure in high-stakes situations.
- Observed game dynamics to make accurate calls on plays and infractions.
- Stayed composed and professional in high-pressure and emotionally-charged situations with coaches, players and fans.
- Fielded questions from athletes and coaches regarding specific scenarios and calls.
Customer Service Representative
The Glazy Donut Co.
03.2024 - 08.2025
- Assisted customers with inquiries, ensuring satisfaction through effective communication and problem resolution.
- Processed customer orders efficiently, utilizing point-of-sale systems to enhance transaction accuracy.
- Maintained product knowledge to provide tailored recommendations and increase customer engagement.
- Collaborated with team members to streamline service processes, improving overall efficiency in busy environments.
- Handled customer complaints professionally, resolving issues promptly and maintaining positive relationships.
- Responded to customer requests for products, services, and company information.
- Monitored inventory levels, assisting in restocking procedures to ensure product availability for customers.
Education
High School Diploma -
El Paso Community College
El Paso, TXSkills
- Conflict resolution
- Effective communication
- Focus under pressure
- Customer service
- Transaction accuracy
- Product knowledge
- Team collaboration
- Complaint handling
- Active listening
- Decision making
- Time management
- Attention to detail
Timeline
Customer Service Representative
The Glazy Donut Co.
03.2024 - 08.2025
Baseball Umpire
Ponder Park League / Horizon League
02.2024 - Current
High School Diploma -
El Paso Community College