Jacob Rodriguez
San Jose,CA
Summary
An aspiring Data Center Technician with strong technical skills and focus on data center operations. Adept at troubleshooting hardware and lyer1-3 network issues, ensuring optimal system performance and uptime. Highly reliable team player with strong emphasis on collaboration and adaptability to changing needs. Valued for problem-solving abilities, effective communication, and consistent delivery of results.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Lab Administrator
Cognizant Technologies @Cisco
San Jose, CA
09.2025 - Current
- Managed laboratory operations, ensuring compliance with safety and quality standards.
- Supervised team activities, fostering collaboration and promoting a positive work environment.
- Streamlined inventory management processes, enhancing resource allocation efficiency.
- Developed training programs for new staff, improving onboarding effectiveness and knowledge retention.
- Coordinated cross-departmental communication, facilitating alignment on project goals and timelines.
- Established team priorities, maintained schedules and monitored performance.
- Issue PO's (Purchase Orders) on end users behalf
- International shipping to various countries (ex. India, Israel, Sweden, Korea)
- Assisted end users with adhering to Cisco Calibration Program
- Coordinated with various vendors to complete projects (ex. Trescal, SIMS, DataNet IT, JLL)
- Worked with Facilities to resolve any issues with the building / labs I managed
Data Center Technician
DataNet IT @ Cisco
San Jose, CA
07.2021 - 08.2025
- Ran hardware diagnostics to detect and replace failing parts.
- Installed, configured and tested new servers, workstations, software and peripherals.
- Upgraded internal system components, CPUs, memory, hard drives, NIC's, MLOM cards, Raid Modules and network cables.
- Mentored junior staff members providing valuable technical knowledge-sharing opportunities that fostered a supportive work culture within the team.
- Entered device locations and cable connections into database.
- Rack & Stack
- Collaborate with different departments/teams to complete cases.
- Worked on cases through cisco toolbox (over 2,200 cases closed over my 4 years)
- Work closely with engineers to help manage and maintain testbeds.
- Help maintain inventory by adding RFID tags to assets and added them to the database.
- Shipping & receiving (domestic & International) Procurement of materials for project specific requirements.
- Moved and installed shelves, power strips, rails, servers, switches and other equipment.
- Dressed and labeled cables for easy identification and traceability.
- Identified and reported problem devices and replaced defective parts.
- Assisted with the planning and execution of large-scale infrastructure upgrades, ensuring minimal disruption to client services.
- Reviewed network topology and set up copper and fiber-optic cabling for entire testbeds.
- Cisco CIMC configuration
- Familiarity with Cisco Catalyst and Nexus switches, IOS, NXOS, IOS-XE, C9600, C9300, transceivers and industry cable standards.
- Configure TOR (top of rack) switches with various VLAN's depending on Customer requirements
- Troubleshoot Cisco 2901 Router/Term server issues.
- Configure Raritan PDU's per customers requirement and update various lab tools with required info.
- Performed Password recovery on lab infrastructure (term server's / router's & PDU's / Cisco UCS servers
- Troubleshoot layer1-3 network issues
- Assist with troubleshooting IXIA's (traffic generators) and advising team when IXIA support should be involved
- Familiarity with Cisco Lab Tools (netDB, eITMS, Limit, LCT, AMS, LSM)
- Familiar with Office 365, Webex Teams, Cisco Anyconnect, DUO, SecureCRT, KVM
- Testbed moves (Moving entire racks/testbeds of Networking equipment). This requires documenting current connections and re-establishing links once the move is complete. We also move the required network of the testbed to the new location.
Automotive Detailer
Del Grande Dealer Group - Capitol Ford
San Jose, CA
06.2019 - 07.2020
- Waxed exterior of vehicles, removed compound with soft cloth and buffed to brilliant shine.
- Washed wide range of vehicles each day.
- Vacuumed interior, cleaned upholstery, rugs and other surfaces and added air fresheners to interior of vehicle.
- Cleaned cars both externally and internally by hand or with use of automated equipment.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Mixed cleaning solutions, corrosive chemicals, and other hazardous materials.
- Work with the sales team to ensure the cars were done by the time specified.
Crew Member
Little Caesars
San Jose, CA
02.2016 - 06.2019
- Kept restaurant lobby, front counter, kitchen and restrooms neat and clean throughout shift.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Demonstrated proper food safety practices by accurately completing quality control checklist.
- Organized and restocked supplies supplies to support operations and team productivity.
- Answered customer questions and took orders.
- Checked out customers by processing payments and bagging items.
- Worked flexible hours, night, weekends, holidays
- Collaborated with other crew to complete orders
- Prepped food products following proper procedure
Education
Comptia ITF -
Npower
San Jose 06.2021
High School Diploma -
Branham High School
San Jose, CA06.2015
Skills
- Communication
- Multitasking
- Customer service
- Project planning
- Working collaboratively
- Friendly, positive attitude
- Time management
- Computer skills
- Windows
- IOS
- Teamwork
- Rack & Stack
- Cabling per topology
- Asset Management
- Trouble Shooting
- Data center operations
- Network troubleshooting (layer 1-3)
- Cisco CIMC
- Installation & Configuration of lab infrastructure
- Shipping (domestic & international)
- Component installation/upgrades in various Cisco devices (ie Cisco Switches & UCS servers)
Certification
- Comptia ITF+ completed April 2021
- Google IT Support Specialization Completed May 2021
Timeline
Lab Administrator
Cognizant Technologies @Cisco
09.2025 - Current
Data Center Technician
DataNet IT @ Cisco
07.2021 - 08.2025
Automotive Detailer
Del Grande Dealer Group - Capitol Ford
06.2019 - 07.2020
Crew Member
Little Caesars
02.2016 - 06.2019
Comptia ITF -
Npower
High School Diploma -
Branham High School