Jacob Rodriguez
Oceanside,CA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
23
23
years of professional experience
Work History
Front-desk-attendant
North Platte Inn & Suites
05.2022 - 12.2023
- Maintained a professional and welcoming environment at the front desk, contributing to positive guest feedback.
- Developed and maintained positive relationships with guests for satisfaction.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
- Used internal software to process reservations, check-ins and check-outs.
Retail Sales Associate
Follett Higher Education Group
06.2020 - 12.2021
- Managed efficient cash register operations.
- Utilized upselling techniques to promote additional products and increase sales.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Participated in storewide audits, ensuring accuracy of inventory counts and identifying areas for improvement in stock management processes.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
Purchasing Manager
RK Excel America Inc
07.2000 - 12.2019
- Collaborated with internal stakeholders to create timely and accurate purchase orders.
- Established long-term agreements with strategic suppliers, securing favorable pricing and delivery terms.
- Established and maintained accurate records of purchases, pricing and payment terms.
- Performed monthly reconciliation of open purchasing orders.
- Cultivated strong relationships with vendors to maintain and improve levels of customer service.
- Generated reports, documents and analysis in Excel for senior management review and approval.
- Monitored and evaluated vendor performance to determine compliance with quality standards.
Education
High School Diploma -
El Camino High School
Oceanside, CA1999
Skills
- Sales expertise
- Microsoft Office
- Multitasking
- Problem-Solving
- POS System Operation
- Team Collaboration
- Customer Service
- Oral and written communications
- Nightly Audits
- Basic accounting
- Time Management
- Problem-solving skills
- Computer Skills
- Phone and Email Etiquette
- Remote Work Experience
Timeline
Front-desk-attendant
North Platte Inn & Suites
05.2022 - 12.2023
Retail Sales Associate
Follett Higher Education Group
06.2020 - 12.2021
Purchasing Manager
RK Excel America Inc
07.2000 - 12.2019
High School Diploma -
El Camino High School