Jacob Roessner
Gresham,OR
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Advanced Services Technician
Comcast, Xfinity
7900 NE Killingsworth ST Portland OR, 97218
08.2015 - Current
- Maintain quality assurance and customer satisfaction objectives.
- Execute diagnostics, troubleshooting and evaluations on equipment.
- Organize work to meet demanding production goals.
- Complete job reports and logs immediately following service calls.
- Set up and perform test activities.
- Read manuals and manufacturer instructions to install and troubleshoot devices.
- Conduct tests of components and systems to evaluate performance and identify concerns.
- Implement, configure and optimize safety standards.
- Installation and maintenance of cable systems.
Senior Game Advisor
GameStop
1137 Lloyd Center Suit 452, Portland OR, 97232
05.2015 - 07.2015
- Maintained awareness of younger game players and made age-appropriate recommendations.
- Helped management receive, inventory and display games and game-related devices, and properly processed damaged merchandise for return.
- Introduced and recommended game-related devices to customers for increased customer satisfaction and sales.
- Proven track record exceeding sales goals and customer satisfaction ratings.
- Enhanced customer experience by introducing latest games, relating interesting game aspects and encouraging customers to consider expanding gaming interests.
- Maintained clean and orderly store throughout work shift.
- Looked for ways to improve customer experience, sales and store operation.
- Operated cash register, capably transacting sales, returns, refunds and exchanges.
Concession Stand Lead
Moda Center
1 N Center Ct St, Portland, OR 97227
02.2015 - 07.2015
- Handled cash and processed payments, sorting bills and maintaining records of transactions.
- Maintained clean, organized workspace according to operational standards.
- Served drinks and snacks to patrons, maintaining professionalism and supporting individual needs.
- Consistently provided friendly service to promote better customer engagement.
- Responded to customer complaints to help resolve issues.
- Monitored inventory and notified management of deficiencies or shortages.
- Supported team members with various needs depending on customer influx and demand.
Assistant Manager
Plaid Pantry
Multiple Locations
10.2013 - 02.2015
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Monitored security and handled incidents calmly.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Assistant Manager
Subway
14919 SE Stark ST #101, Portland OR, 97233
01.2012 - 08.2013
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Increased sales by driving operational efficiencies and building excellent customer rapport.
- Achieved recognition for contribution to store success by optimizing sales.
Education
Associate of Science - Computer Science
Mt. Hood Community College
Gresham, OR12.2023
High School Diploma -
Centennial High School
Gresham, OR06.2012
Skills
- C Programming Language
- Cascading Style Sheets (CSS)
- Hyper Text Markup Language (HTML)
- JavaScript
- Technical Writing
- Time Management
- Troubleshooting
- Equipment Safety
- Customer Interaction
- Team Training
- Lean Manufacturing
Timeline
Advanced Services Technician
Comcast, Xfinity
08.2015 - Current
Senior Game Advisor
GameStop
05.2015 - 07.2015
Concession Stand Lead
Moda Center
02.2015 - 07.2015
Assistant Manager
Plaid Pantry
10.2013 - 02.2015
Assistant Manager
Subway
01.2012 - 08.2013
Associate of Science - Computer Science
Mt. Hood Community College
High School Diploma -
Centennial High School