Jacob Roessner
Gresham,OR
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Advanced Services Technician
Comcast, Xfinity
08.2015 - Current
- Maintain quality assurance and customer satisfaction objectives.
- Execute diagnostics, troubleshooting and evaluations on equipment.
- Organize work to meet demanding production goals.
- Complete job reports and logs immediately following service calls.
- Set up and perform test activities.
- Read manuals and manufacturer instructions to install and troubleshoot devices.
- Conduct tests of components and systems to evaluate performance and identify concerns.
- Implement, configure and optimize safety standards.
- Installation and maintenance of cable systems.
Senior Game Advisor
GameStop
05.2015 - 07.2015
- Maintained awareness of younger game players and made age-appropriate recommendations.
- Helped management receive, inventory and display games and game-related devices, and properly processed damaged merchandise for return.
- Introduced and recommended game-related devices to customers for increased customer satisfaction and sales.
- Proven track record exceeding sales goals and customer satisfaction ratings.
- Enhanced customer experience by introducing latest games, relating interesting game aspects and encouraging customers to consider expanding gaming interests.
- Maintained clean and orderly store throughout work shift.
- Looked for ways to improve customer experience, sales and store operation.
- Operated cash register, capably transacting sales, returns, refunds and exchanges.
Concession Stand Lead
Moda Center
02.2015 - 07.2015
- Handled cash and processed payments, sorting bills and maintaining records of transactions.
- Maintained clean, organized workspace according to operational standards.
- Served drinks and snacks to patrons, maintaining professionalism and supporting individual needs.
- Consistently provided friendly service to promote better customer engagement.
- Responded to customer complaints to help resolve issues.
- Monitored inventory and notified management of deficiencies or shortages.
- Supported team members with various needs depending on customer influx and demand.
Assistant Manager
Plaid Pantry
10.2013 - 02.2015
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Monitored security and handled incidents calmly.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Assistant Manager
Subway
01.2012 - 08.2013
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Increased sales by driving operational efficiencies and building excellent customer rapport.
- Achieved recognition for contribution to store success by optimizing sales.
Education
Associate of Science - Computer Science
Mt. Hood Community College
Gresham, OR12.2023
High School Diploma -
Centennial High School
Gresham, OR06.2012
Skills
- C Programming Language
- Cascading Style Sheets (CSS)
- Hyper Text Markup Language (HTML)
- JavaScript
- Technical Writing
- Time Management
- Troubleshooting
- Equipment Safety
- Customer Interaction
- Team Training
- Lean Manufacturing
Timeline
Advanced Services Technician
Comcast, Xfinity
08.2015 - Current
Senior Game Advisor
GameStop
05.2015 - 07.2015
Concession Stand Lead
Moda Center
02.2015 - 07.2015
Assistant Manager
Plaid Pantry
10.2013 - 02.2015
Assistant Manager
Subway
01.2012 - 08.2013
Associate of Science - Computer Science
Mt. Hood Community College
High School Diploma -
Centennial High School
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