Jacob Romo
Los Angeles,CA
Summary
Skilled Support Provider with background in delivering high-quality customer assistance and technical support. Strengths include effective problem-solving abilities, strong communication skills, and knowledge in various troubleshooting techniques. Previous work has focused on enhancing customer satisfaction through prompt issue resolution, creating positive experiences for both customers and team members.
Dependable professional with excellent organization skills demonstrated through history of managing client daily activities, appointments and medication needs. Well-versed in administering medication and monitoring nutrition.
Trusted to oversee patients in challenging medical states. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Provider
In Home Supportive Services
Los Angeles, CA
09.2023 - Current
- Assisting elderly individuals and those in need with daily living tasks.
- Performing various household duties, including cleaning and organizing.
- Personalized care is provided to meet the needs of each client.
- Scheduling appointments, handling payments, and accompanying recipients for any necessary outings.
- Ensuring a supportive and compassionate presence for clients at all times.
Elsa Flores
Los Angeles, CA
02.2022 - Current
- Interview potential tenants and conduct background checks in order to ensure a safe environment for the rest of the community.
- Handled resident complaints and expedited maintenance requests.
- Addressed safety hazards in order to ensure a safe and comfotable living environment
- Collects monthly assessments, rental fees, and deposits and payments.
- Ensures to have a good relationship with tenates to give them a comfortable living environment
Assistant Manager
Bob's Coffee & Doughnuts
Los Angeles, CA
07.2022 - 10.2024
- Providing outstanding customer support by promptly assisting with inquiries and fulfilling needs.
- Successfully aided tourists and locals alike at the busy farmer's market location.
- Manages restocking and inventory for the donut shop and the storage room.
- Maintains a clean, organized, and presentable workspace throughout shifts.
- Complete daily and weekly closing tasks to ensure shop readiness.
- Has handled cash register operations, including counting registers and making bank deposits.
- Manages and is a team leader, taking the lead.
Education
West Los Angeles College
Culver City, CA08-2023
High School Diploma -
Los Angeles Senior High School
Los Angeles, CA06-2023
Skills
- Remote Support
- Sales Support
- Virtualization Technologies
- Software troubleshooting
- Security Protocols
- Fluent in English and conversational in Spanish
- Customer Service
- Communication
- Team Work
- Active Listening
- Patient
- Able to work under pressure
- Understanding of technology including, being able to: navigate a computer, use Microsoft office, Google workspace, email and conversation tools, pos systems, as well as an understanding of python and Javascript
References
References available upon request.
Timeline
Provider
In Home Supportive Services
09.2023 - Current
Assistant Manager
Bob's Coffee & Doughnuts
07.2022 - 10.2024
Elsa Flores
02.2022 - Current
West Los Angeles College
High School Diploma -
Los Angeles Senior High School