Jacob Root
Brecksville,OH
Summary
Dynamic General Manager with extensive experience in operations and project management. Skilled in account management, customer relationship management, and team development contributing to the success of over 100 commercial and residential contracts.
Overview
7
7
years of professional experience
Work History
General Manager of Operations
Cleary Brothers Landscaping
Broadview Heights, Ohio
09.2021 - Current
- Direct daily operations of multiple hardscape, landscape, and property maintenance crews to optimize workflow and enhance service delivery.
- Oversee warehouse, equipment, and fleet operations.
- Supervise team performance and deliver training initiatives for staff growth, assist in the hiring and onboarding of new employees.
- Project Management of outdoor living projects & enhancements including hardscapes, softscapes, concrete installations, irrigation systems, retaining walls, outdoor kitchens, etc.
- Manage commercial & residential property maintenance contracts (100+ accounts)
- Manage large-scale commercial snow & ice removal contracts and ensure client satisfaction. (Malls, Distribution Centers, Shopping Plazas, HOAs, Nursing Homes, etc.)
- Strategize operations and estimation for new opportunities and portfolios.
- Develop new estimation techniques and managed budgets, materials, asset purchasing, permits, and invoicing to streamline operational processes.
- Manage CRM software; integrated Aspire and Sitefotos.
Owner/Operator
Roots Landscaping
Brecksville, Ohio
03.2021 - 04.2022
- Delivered landscaping services including lawn mowing, edging, trimming shrubs and trees, mulch installation, and plantings.
- Executed small lawn installations, paver projects, and various hardscapes.
- Cost estimation, marketing, bookkeeping, and equipment maintenance
Crew Lead
Queen Bee Landscaping
Brecksville, Ohio
05.2019 - 08.2020
- Supervised daily landscaping operations, enhancing team productivity through effective oversight.
- Communicated with clients to clarify project requirements and expectations.
- Executed installation of new plantings, trees, mulch, and other softscapes at client sites.
Education
High School Diploma -
Brecksville Broadview Heights High School
Brecksville05-2021
Skills
- Account and operations management
- Project and contract management
- Planning and implementation
- Estimation and takeoffs
- Fleet operations and logistics
- CRM and Work Order Software Aspire, Sitefotos, Corrigo
- Microsoft Copilot and Google G Suite expertise
- Customer and supplier relationship management
- Problem solving and strategic planning
Timeline
General Manager of Operations
Cleary Brothers Landscaping
09.2021 - Current
Owner/Operator
Roots Landscaping
03.2021 - 04.2022
Crew Lead
Queen Bee Landscaping
05.2019 - 08.2020
High School Diploma -
Brecksville Broadview Heights High School