Jacob Rose
Naples
Summary
Detail-oriented individual skilled in customer service and conflict resolution. Recognized for exceptional interpersonal skills and the ability to engage effectively with diverse customers. Prepared to contribute to a collaborative team environment and enhance customer experiences.
Overview
2
2
years of professional experience
Work History
Lead Youth Consular
YMCA of South Florida
Naples
06.2025 - 08.2025
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked with cross-functional teams to achieve goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Maintained updated knowledge through continuing education and advanced training.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Utilized various software and tools to streamline processes and optimize performance.
Customer Service Cashier
Serenity Bait Co.
Naples
03.2023 - 08.2024
- Processed customer transactions efficiently at high-volume retail store.
- Assisted customers with inquiries and resolved issues promptly.
- Maintained accurate cash register and balanced drawers at shift end.
- Handled returns and exchanges according to store policies effectively.
- Provided information on products and promotions to enhance customer experience.
- Collaborated with team members to ensure smooth daily operations.
- Managed inventory levels by restocking shelves as needed throughout shifts.
- Enforced store policies on safety and cleanliness consistently during shifts.
- Greeted customers and provided friendly customer service.
- Resolved customer complaints in a professional manner.
- Operated cash registers to process payments for goods and services.
- Collected credit card and cash payments to complete transactions for customer orders.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Balanced cash drawers at the end of each shift.
- Complied with all health and safety regulations while performing job duties.
- Informed customers of in-store promotions or pricing specials.
Education
High School Diploma -
Gulf Coast High School
Naples, FL12-2026
Skills
- Customer service
- Team collaboration
- Problem solving
- Data analysis
- Time management
- Project coordination
- Task prioritization
- Conflict resolution
- Effective communication
- Self-Directed
- Verbal communication
- Planning
- Flexible and adaptable
- Decision-making
- Multitasking Abilities
- Teamwork and collaboration
- Customer relations
- Basic math
- Organization
Affiliations
- I golf
- I fish
- I go out in the woods to ride side-by-side's
- I also love to watch sports
Accomplishments
- I've also been a lead consular at a sleep away camp
Timeline
Lead Youth Consular
YMCA of South Florida
06.2025 - 08.2025
Customer Service Cashier
Serenity Bait Co.
03.2023 - 08.2024
High School Diploma -
Gulf Coast High School