Jacob Ross
San Antonio,TX
Summary
Perceptive Manager with professional demeanor and 5 years of supervisory experience in fast pace work environments.
Remains alert with strong attention to detail and accountability during night shift. Offers leadership, guidance and direction for shift and acts as coach, mentor and facilitator while developing and training staff.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Overnight Manager
McDonald's
09.2021 - 09.2022
- Maintained a clean and organized store environment by implementing strict cleaning schedules and protocols for the overnight team.
- Collaborated with daytime management to ensure seamless transition between shifts, maintaining consistency in daily operations.
- Reduced employee turnover through effective communication, training, and mentorship of staff members.
- Improved customer satisfaction by addressing concerns promptly, providing exceptional service during overnight hours.
Education
High School Diploma -
Madison High School
San Antonio, TX06.2013
Skills
- Motivational Skills
- Employee Relations
- Policy Enforcement
- Sales Strategies
- Customer Service
- People Management
- Guest Assistance
- Time management expertise
- Guest Relations
- Conflict Resolution
- Complaint Handling
- Payroll Management
- Inventory Monitoring
- Assignment Delegation
- Delivery overseeing
- Teamwork and Collaboration
- Computer Skills
- Team Leadership
- Decision-Making
- Problem Resolution
- Professional and Courteous
- Performance Evaluations
- Cost Control
Certification
Food Service Handler License - 2 Years
- TABC License - 2 Years
Timeline
Overnight Manager
McDonald's
09.2021 - 09.2022
High School Diploma -
Madison High School
Food Service Handler License - 2 Years
- TABC License - 2 Years
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