Summary
Overview
Work History
Education
Skills
Timeline
Barista

Jacob Rutherford

Nashville,TN

Summary

Versatile and dedicated worker with a person-centered nature, excelling in service-oriented roles. Committed to ensuring all individuals feel heard and well taken care of, whether customers, coworkers, or management. Demonstrates unwavering dedication to fulfilling commitments and ensuring no customer or job is ever made to feel like a low priority. Approach work with a strong sense of duty, always striving to deliver nothing less than the best in every task undertaken.

Overview

2
2
years of professional experience

Work History

Barista

Starbucks
01.2023 - Current
  • Train new hires systematically and positively. Manage the many different responsibilities necessary for shutting down the store and preparing for the next shift. Gain leadership experience, running and managing shift responsibilities and delegating to team members.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.

Sales Associate

Goodwill Store
05.2024 - 09.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Increased store charitable roundups significantly as a cashier.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.

Host/Server

Saltgrass Steakhouse
05.2023 - 08.2023
  • Managed the floor plan of the restaurant in a fast-paced environment. Learned fluency in professionalism, presentation, and customer service. Provided positive communication and salesmanship.
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Bussed and reset tables to keep dining room and work areas clean.

Education

High School Diploma -

Hunters Lane High School
05.2023

Bachelor of Arts - English Education

Lipscomb University
05.2027

Skills

  • Professionalism
  • Customer service
  • Emotional Intelligence
  • Friendly and outgoing
  • Team player
  • Opening and closing duties
  • Active listener
  • Safe food handling
  • Product upselling
  • Product displays

Timeline

Sales Associate

Goodwill Store
05.2024 - 09.2024

Host/Server

Saltgrass Steakhouse
05.2023 - 08.2023

Barista

Starbucks
01.2023 - Current

Bachelor of Arts - English Education

Lipscomb University

High School Diploma -

Hunters Lane High School

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Jacob Rutherford