Jacob Ryan
Mays Landing,NJ
Summary
Results-oriented professional specializing in visual merchandising and inventory management. Proven track record of increasing product visibility and sales through strategic planning and effective communication. Committed to maintaining high standards of organization and cleanliness in dynamic environments. Adaptable to rapid changes and shifting priorities, ensuring smooth operations and a great environment for employees and customers alike.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Merchandiser
Frito Lay
04.2025 - 09.2025
- Enhanced product visibility and sales by executing strategic merchandising plans.
- Optimized stock levels and reduced waste through effective inventory management.
- Identified new opportunities for product placement by analyzing market trends.
- Crafted visual displays to emphasize new and featured products.
- Maintained displays by removing damaged, out-of-code, not-in-set, and discontinued items.
- Ensured quality merchandising by inspecting products and arranging them on the floor.
- Applied planograms consistently to streamline merchandise presentation as per company standards.
Customer Service Associate
Wawa
07.2019 - 04.2025
- Resolved customer inquiries efficiently, providing exceptional service and issue resolution.
- Processed transactions accurately by operating the cash register.
- Collaborated with team members to restock shelves promptly.
- Maintained organized store displays, enhancing a welcoming environment.
- Assisted in maintaining store cleanliness and organization for improved customer experience.
- Brewed coffee consistently to ensure availability.
- Supported assembly and hand-off of deli and catering orders.
Front of House Employee
Chick-fil-A
02.2018 - 09.2020
- Ensured positive guest experiences by resolving inquiries efficiently.
- Maintained cleanliness and organization of front-of-house areas to enhance customer satisfaction.
- Supported team in daily operations while adapting quickly to new tasks.
- Collaborated with colleagues to streamline service processes, improving overall efficiency.
- Utilized point-of-sale systems for accurate order processing and payment transactions.
- Engaged customers with information about menu items and specials.
- Monitored inventory levels and assisted in restocking supplies as needed.
- Trained new front-of-house employees on policies, menu knowledge, and service techniques.
Education
Communications
Atlantic Cape Community College
Mays Landing, NJHigh School Diploma - General Studies
Mainland Regional High School
Linwood, NJ06.2013
Skills
- Reliability and punctuality
- Customer engagement
- De-escalation
- Inventory management
- Pricing and labeling
- Store upkeep
- Point of sale systems
- Plan-o-gram execution
- Product rotation
- Time management
- Task prioritization
- Adaptability and flexibility
- Effective communication
- Critical thinking skills
- Team collaboration
- Active listening skills
- Visual merchandising
- Operational procedures
- Workplace safety standards
- Cleanliness and organization
Certification
Animal Control
Timeline
Merchandiser
Frito Lay
04.2025 - 09.2025
Customer Service Associate
Wawa
07.2019 - 04.2025
Front of House Employee
Chick-fil-A
02.2018 - 09.2020
Communications
Atlantic Cape Community College
High School Diploma - General Studies
Mainland Regional High School
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