Jacob Saderup
Taylorsville,Utah
Summary
Guest-oriented Reservation Agent with advanced-level reservation and customer service skills. Proficient in effectively managing daily correspondences and operational tasks to exceed customers' expectations and expand customer base. Friendly, organized and hardworking with strong skills in Information Technology.
Customer-focused Telephone Operator skilled in responding to customer inquiries in a clear, concise and friendly manner. Adept at using Windows and Apple to facilitate front desk procedures..
Overview
11
11
years of professional experience
Work History
Callback Agent
Ken Garff
Salt Lake City, UT
07.2023 - Current
- Answered customer inquiries regarding appointment setting procedures.
- Created and maintained accurate and complete records of all customer interactions in job-related software.
- Established strong working relationships with other departments within the organization.
- Scheduled and confirmed appointments.
Debt Collector
Yessio
Midvale, Utah
03.2019 - Current
- Prioritized accounts based on total amount owed and credit bureau reports
- Processed payments over phone and set up recurring drafts
- Fielded incoming phone calls from customers and directed to corresponding department or individual for assistance
- Secured payments by following up with customers which disregarded promise to pay
Elite Services/Super User
Marriott
Midvale, UT
02.2017 - 03.2019
- Successfully led key projects which resulted in implementation of new Computer software
- Supported Management in operational improvements and resolution of training problems to deliver top-notch customer service
- Proactively identified and solved complex problems impacting operations management and business direction
- Provided onsite training
- Created communication strategies to meet client objectives
Reservationist
IHG Hotels & Resorts
Salt Lake City, UT
01.2014 - 02.2017
- Processed incoming reservation calls and applied up-selling techniques to inform callers of premium services
- Acquired detailed knowledge of services, promotions and events to offer added value to travelers
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills
- Collaborated with the sales department to arrange large group hotel bookings for such special events as destination weddings
- Proactively identified and solved complex problems impacting operations management and business direction
Education
Associate of Science - Information Technology
University of Phoenix
Tempe, AZ05.2015
Skills
- Telephone reception
- Travel reservations
- Upselling proficiency
- Phone etiquette
- Travel sales
- Customer reservations
- Process development and implementation
- Solution selling
- Budgeting
- Invoice and payment processing
- Group facilitation
Timeline
Callback Agent
Ken Garff
07.2023 - Current
Debt Collector
Yessio
03.2019 - Current
Elite Services/Super User
Marriott
02.2017 - 03.2019
Reservationist
IHG Hotels & Resorts
01.2014 - 02.2017
Associate of Science - Information Technology
University of Phoenix
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