Jacob Sager
Chicago,IL
Summary
Hospitality professional with extensive experience in upscale dining management and bartending. Demonstrated success in enhancing customer satisfaction and improving operational efficiency in high-volume settings. Expertise in guest relations and fine dining service protocols.
Overview
1
1
Certification
3
3
years of professional experience
Work History
Restaurant Front of House Manager
Deans Steak and Seafood/White Lodging
Indianapolis, Indiana
10.2025 - 10.2026
- Supervised dining room operations, consistently performed table touches to receive guest feedback real time, provided in the moment coaching and support during service.
- Coached team members on hospitality standards, improving menu knowledge and upselling techniques for enhanced guest experience.
- Crafted and led pre-shift meetings to prepare team for successful service execution, aligning focus on key service priorities.
- Collaborated daily with management team to maintain fine dining service and scenography standards.
- Recruited top-tier front of house team members to establish a skilled service crew.
- Coordinated reservations and optimized seating arrangements to maximize cover flow.
- Facilitated integration between front and back of house through menu audits and product mix reviews, ensuring seamless service delivery.
- Addressed guest complaints and requests with genuine care and promptness.
Bartender
Del Frisco's Double Eagle Steakhouse
Indianapolis, IN
01.2025 - 10.2025
- Elevated guest experience by developing extensive knowledge of classic cocktails, liquor offerings, wines, and food menu.
- Delivered exceptional service in an upscale steakhouse setting by applying fine dining principles and consistently refining steps of service.
- Cultivated a loyal base of regular patrons by creating a welcoming atmosphere in the bar area.
- Ensured cleanliness and organization of bar area throughout service to enhance guest experience.
Server Assistant
Del Frisco's Double Eagle
Indianapolis, Indiana
07.2024 - 01.2025
- Set and maintained tables during service.
- Kept dining area clean and ready, creating welcoming space for guests.
- Turned tables quickly and efficiently to capture more covers.
- Trained new Server Assistants to uphold fine dining standards.
Morning Assistant Teacher
Primrose Schools
Carmel
09.2024 - 02.2025
- Developed and implemented lesson plans and daily itineraries aligned with weekly learning goals.
- Ensured safe learning environment for children, promoting well-being and focus.
- Engaged with parents to communicate progress and address individual child needs.
Stagehand
317 Productions
Noblesville
05.2024 - 10.2024
- Operated technical and heavy-duty performance equipment to support seamless event execution.
- Completed multiple construction projects safely in loud, fast-paced environments, ensuring timely delivery.
- Set up and dismantled stage equipment for live events.
- Operated lighting and sound systems during performances.
- Collaborated with crew to ensure smooth event execution.
Rehab Technician
IROC Physical Therapy
Indianapolis
04.2024 - 08.2024
- Customized rehabilitation strategies to address specific needs of individual patients, improving overall outcomes.
- Facilitated patient progress by employing positive reinforcement during workouts and rehabilitative movements.
- Cultivated strong relationships with diverse clients to enhance trust and engagement in rehabilitation.
Education
High School Diploma -
University High School of Indiana
Carmel05-2020
Some College (No Degree) - Counseling And Student Services
Indiana University
BloomingtonSkills
- Fine dining standards
- Upselling techniques
- Guest feedback response
- Hospitality coaching
- Service team recruitment
- Reservation coordination
- Conflict resolution
- Customer relationship management
Certification
- ServSafe Manager Certification
- Indiana ATC Permit
- Illinois BASSET Certification
Timeline
Restaurant Front of House Manager
Deans Steak and Seafood/White Lodging
10.2025 - 10.2026
Bartender
Del Frisco's Double Eagle Steakhouse
01.2025 - 10.2025
Morning Assistant Teacher
Primrose Schools
09.2024 - 02.2025
Server Assistant
Del Frisco's Double Eagle
07.2024 - 01.2025
Stagehand
317 Productions
05.2024 - 10.2024
Rehab Technician
IROC Physical Therapy
04.2024 - 08.2024
High School Diploma -
University High School of Indiana
Some College (No Degree) - Counseling And Student Services
Indiana University