Jacob Sain
Fuquay-Varina,NC
Summary
Versatile and dynamic professional with experience in Army National Guard, experienced in heavy equipment operation, carpentry, plumbing and showcasing exceptional leadership and communication skills. Excelled in enhancing safety standards, boosting team performance, and driving project completion with efficiency. Proven track record in improving customer satisfaction and operational productivity through innovative problem-solving and teamwork.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Horizontal Construction Engineer
Army National Gaurd
04.2020 - Current
- Mobilized tractor crawler to clear, grub, strip, excavate, backfill and stockpile.
- Prepared construction reports to document progress and recommend corrective courses of action.
- Created project schedules and job scopes to coordinate activities.
- Enhanced safety standards by rigorously enforcing compliance with regulations and conducting regular inspections.
- Mentored junior enlisted soldiers, providing guidance in technical skills development and fostering a strong work ethic.
Restoration Damage Specialist
Steam Machine Clean
02.2022 - 01.2024
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
- Optimized inventory management, minimizing waste and reducing costs.
Plumbing Sales Associate
Lowes Home Improvment
03.2021 - 09.2021
- Maintained up-to-date knowledge on industry trends and competitor activity, informing sales strategies and keeping store offerings relevant.
- Enhanced customer satisfaction by resolving product issues promptly, offering refunds or exchanges when necessary.
- Managed multiple client accounts simultaneously, closely monitoring sales progress and adjusting strategies accordingly to achieve desired outcomes.
- Regularly reviewed individual performance metrics with colleagues, identifying areas for improvement and creating action plans to achieve growth.
- Streamlined inventory management by maintaining accurate records of stock levels and placing timely orders for restocking.
- Supported colleagues during busy periods by stepping into various roles as needed, ensuring smooth operations across the entire store.
- Implemented efficient organization systems within the store, allowing quick access to popular items and improving overall shopping experience for customers.
- Assisted customers in selecting the right tools and materials for their projects, ensuring successful completion of various tasks.
- Conducted routine store maintenance tasks such as cleaning, organizing shelves, and conducting inventory checks, ensuring optimal presentation of products at all times.
Meat and Produce Associate
Walmart
11.2020 - 03.2021
- Stocked meat, fruits and vegetables and removed old or poor quality products.
- Maintained high standards of cleanliness throughout the produce department, adhering to all health code regulations for food handling.
- Assisted customers with price checking fruits and vegetables and finding requested items in department.
- Enhanced customer satisfaction by providing efficient, friendly service and maintaining a clean, organized meat and produce section.
Line Cook
Panda Express
06.2020 - 11.2020
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Boosted employee morale through positive attitude, willingness to assist others when needed.
Education
Associate in Construction Management Technology - Construction Management
Wake Technical Community College
Raleigh, NC01-2026
Skills
- Heavy equipment operation
- Basic Carpentry
- Basic Plumbing
- Safety procedures
- Masonry work
- Leadership and Communication skills
- Teamwork and collaboration
- Problem-solving
- Equipment maintenance and operation
- Hand tool expertise
- Power tool proficiency
Certification
- Water/Fuel Systems Maintenance Certification
Military Honors
- Army Achievement Medal (AAM)Awarding Organization: United States Army
Date Received: [September, 2023]
Description: Recognized for exceptional meritorious service and outstanding achievement in Operation Juniper Shield. Demonstrated exemplary performance and dedication, contributing to the success of the unit and mission objectives. - Army Reserve Components Achievement Medal (ARCAM)Awarding Organization: United States Army National Guard
Date Received: [September, 2023]
Description: Awarded for exemplary behavior, efficiency, and fidelity while serving as a member of the Army Reserve. Recognized for maintaining high standards of conduct and performance over a period of 4 years. - National Defense Service Medal (NDSM)Awarding Organization: United States Department of Defense
Date Received: [February, 2022]
Description: Awarded for honorable active duty service during a designated period of national emergency. Recognized for commitment and dedication to national defense and the security of the United States.
Languages
Spanish
Limited Working
Timeline
Restoration Damage Specialist
Steam Machine Clean
02.2022 - 01.2024
Plumbing Sales Associate
Lowes Home Improvment
03.2021 - 09.2021
Meat and Produce Associate
Walmart
11.2020 - 03.2021
Line Cook
Panda Express
06.2020 - 11.2020
Horizontal Construction Engineer
Army National Gaurd
04.2020 - Current
- Water/Fuel Systems Maintenance Certification
Associate in Construction Management Technology - Construction Management
Wake Technical Community College
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